Team Member Services Representative

We are Builders FirstSource, America’s largest supplier of building materials, value-added components and building services to the professional market. You’ll feel proud of the work you do here every day to transform the future of home building and help make the dream of home ownership more achievable. At BFS, we believe building a successful career is not solely defined by a degree. Your experience, skills, and passion are just as important, if not more so. As such, we are committed to creating a diverse and inclusive workplace that welcomes candidates from all backgrounds and experience levels.

PURPOSE

Provide service to organization team members in the administration of various employee benefit plans such as life and disability, health, dental, vision, ancillary voluntary benefits, team member wellness initiatives, and other benefit related duties as assigned.

Essential Duties And Responsibilities

• Responds to incoming calls and e-mails from managers, team members and COBRA participants to the dedicated benefits department phone and e-mail inbox on plan provisions, benefit enrollments, status changes and other general inquiries.
• Ensures the accuracy of all benefits enrollments in the Dayforce system to provide vendors with accurate eligibility information.
• Updating of mid-year employee benefits changes as allowed under Section 125
• Administration and implementation of Qualified Medical Child Support Orders.
• Assists with Leave of Absence and 401(k) Administration.
• Interacts with various benefits vendors for problem resolution.
• Assist with annual benefits Open Enrollment.
• Other duties as assigned
  
  

Supervisory Responsibilities

This job has no supervisory responsibilities.

Minimum Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

• High school diploma or general education degree (GED)
• 1-2 years of general human resources experience with experience/knowledge of benefits programs
• Knowledge of Human Resource systems (Ceridian Dayforce experience preferred).
• Requires knowledge of Outlook, Word and Excel.
• Bi-lingual in Spanish preferred.
  
  

COMPETENCIES

• Problem Solving - Identifies and resolves problems in a timely manner; gathers and analyzes information skillfully; develops alternative solutions; works well in group problem solving situations; uses reason even when dealing with emotional topics.
• Customer Service - Manages difficult or emotional customer situations; Responds promptly to customer needs; Responds to requests for service and assistance; Meets commitments.
• Oral Communication - Speaks clearly and persuasively; Listens and gets clarification; Responds well to questions.
• Teamwork - Balances team and individual responsibilities; Escalates issues to next level as needed; Contributes to building a positive team spirit; Puts success of team above own interests; Supports everyone's efforts to succeed.
• Organizational Support - Follows policies and procedures; Completes administrative tasks correctly and on time; supports organization goals and values.
• Organizational Skills - Follows issues through to completion; Demonstrates attention to detail; Shows ability to multi-task.
• Ability to read and interpret documents such as safety rules, operating and maintenance instructions, and procedure manuals. Ability to speak and write effectively. Bi-lingual in Spanish preferred.
• Ability to calculate figures and amounts such as discounts, interest, commissions, proportions and percentages.
• Ability to apply common sense understanding to carry out instructions furnished in written, oral, or diagram form. Ability to deal with problems involving several concrete variables in standardized situations.
• Computer and Software Skills
• May require working overtime to meet deadlines throughout the year.
  
  

WORK ENVIRONMENT / PHYSICAL ACTIVITY

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

• Works in an office setting and generally sedentary, but may involve walking or standing for brief periods of time
• May be required to occasionally lift, carry, push, pull, or otherwise move objects up to 25 pounds.
  
  

Successful, innovative, and fulfilling careers are built here, and your professional development is a high priority. We invest in your future through the latest training, tools, and technologies. Highly collaborative, we work together to solve problems and find better ways to continually grow our business and careers every day. You’ll be empowered to try new things, gain new experiences, and build a career with unlimited horizons. The scale and depth of resources that being the #1 building materials distributor in the nation provides a variety of opportunities for you to explore - all in a friendly, people-first environment. Join us to be more, do more, and build more, together at BFS.

At Builders FirstSource, we offer competitive, affordable benefits designed to make life better for you and the people you love. Our goal is simple — provide great plans that help you and your family to live happier, healthier and more secure lives. To view all our benefit offerings click here www.bldrbenefits.com.

Builders FirstSource is an Equal Opportunity/Affirmative Action Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, protected veteran status or status as an individual with a disability.

In compliance with the ADA Amendments Act (ADAAA), if you have a disability and would like to request an accommodation in order to apply for a position with Builders FirstSource, please call (214) 765-3990 or email: ADA.Accommodation@bldr.com. Please do not send resumes to this email address - it is intended only to be used to request an accommodation in submitting an application for a job opening.

https://www.dol.gov/ofccp/regs/compliance/posters/ofccpost.htm

Pay Transparency Provision - English/Spanish