Customer Service Associate

Builders Surplus is seeking a motivated and experienced Customer Service Associate to join our team. The ideal candidate will have customer service, point-of-sale, and warehouse experience. This role requires excellent communication skills, the ability to handle customer inquiries, and proficiency in processing transactions while maintaining a strong understanding of warehouse operations. Additionally, we are looking for someone who is looking to move forward within the company. WE are open to training someone to become a Kitchen Designer and/or Customer Door/Window Specialist. Would you like to help our company reach its’ goals and continue to grow? With DIY home improvement stores located in Rhode Island, Massachusetts, and Connecticut, Builders Surplus offers career opportunities for advancement within the company.

Key Responsibilities

• Provides the highest level of customer service to all customers with the main objective of providing customers with a positive buying experience
• Answers telephone inquiries pleasantly and promptly, utilizing customer service skills as described in company training manual
• Provides customer with product information as requested and probes customer to uncover additional product needs the customer may have currently or in the future
• Maintains up-to-date knowledge of products sold, specifications for those products, as well as maintaining a general knowledge of the pricing of said products
• Attempts to increase the sale to the customer by asking questions to uncover other product needs of the customer and offerings product suggestions and pricing with follow-up as needed
• Handles minor complaints of customer and brings to resolution, asking for assistance from store manager as needed
• Uses listening skills to determine the product needs of the customer accurately, as well as gathering facts to solve a customer complaint satisfactorily, for the customer and the company.
• Complies with company procedures and policies on sales transactions, credits, refunds, cash and check management, and other paperwork functions required in the routine course of daily business
• Performs duties in a safe manner. Reports any unsafe condition or issue to store manager, and always works in a safe manner, including using safe lifting techniques
• Complies with company dress code as described in the Company Handbook and training manual
• Assists in merchandising showroom products with signage and samples, while assuring displays are in clean and bright condition
• Works as a team player with other employees
• Assists store manager or other employees as needed
• Other tasks as assigned by the supervisor or store manager

Minimum Qualifications (please note you will not be considered for the role if you do not meet these requirements)

• Point-of-Sale System experience
• Customer Service experience, specifically in a building material environment
• Willingness to learn more about the business, specifically kitchen design and custom orders
• Proficient in Microsoft PowerPoint, Word & Excel
• Experience with data entry
• Knowledge of customer service principles and practices
• Ability to work Saturdays

Preferred Qualifications

• Familiarity with the lumber industry or other building materials
• Forklift certification or experience

What We Offer

• Competitive salary and benefits package
• 401(k) and 401(k) matching
• Opportunities for growth and advancement within the company
• A supportive and collaborative work environment

Job Type: Full-time

Pay: From $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Opportunities for advancement
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift
• Day shift
• Every weekend
• Monday to Friday

Experience:

• Retail sales: 3 years (Required)

Work Location: In person

Salary : $19