Inside Sales Support - (Lumberyard) - Full-time

Job Description

Job Description

Lumber and Building Materials Industry -

Responsible for providing support to assigned outside sales representatives and walk- in customers by selling, ordering, scheduling, and following as needed to ensure prompt service.

Essential Duties and Responsibilities :

Provides the highest level possible of customer service and public relations.

Assists sales and operations with special orders, delivery management, and administrative functions.

Maintains appropriate business contact with customers and employees in person and on the telephone.

Answers telephone inquiries pleasantly and promptly.

Maintains customer data bases and reports as needed.

Orders materials for the customer or contractor.

Facilitate estimating as needed to ensure timely turn around for all orders.

Set up deliveries and returns as needed for merchandise.

Maintains up-to-date knowledge on products, how they work, proper installation, product pricing, and new products on the market, and attend training as needed.

Maintains knowledge of vendors, vendor books, and discount structure from vendors while working with the purchasing department to ensure the best possible price and service.

Provides customers with information on additional items related to product purchases.

Assist the customer in finding the correct product for their needs.

Follows up on notes and customer information concerns.

Listens and handles customer complaints in order to satisfy the customer – seek management when necessary.

Special orders and keeps track of the shipping process. Communicate all back orders with customer and salesman, reorder or return special order products per company policy.

Complies with procedures on sale transactions, special purchase orders, paperwork, returns, credit memos, defective merchandise, etc.

Communicate product problems in your area concerning supply, quality, or new items that we need to stock to the Sales Manager.

Records special purchase orders, deliveries, inventory conditions, etc.

Maintains and promotes a safe working environment and follows all safety rules.

Be a mentor – Train and help new team sales members to adapt and succeed as a Builders salesperson.

Promotes team building concept, help as needed with coworkers or after hours to address specific customers needs.

Complies with all company policies and procedures.

• NOTE : These are the essential, but not limited, functions of the Inside Sales Support position. Management has the discretion to add to or change the duties / responsibilities to be performed by this position.

Education :

Experience :

Skills, Knowledge, and Abilities :

Physical Requirements :

Ability to sit for 2 to 4 hours minimum.

Ability to reach, bend and move about the facility.

Regularly lift and / or move 15 lbs.

Equipment Used : Computer

Calculator

Copy Machine

Fax Machine

Telephone

Supervisory Responsibility : No supervisory responsibility with this position.

Environment and Working Conditions : Usual office working conditions. Customer service assigned in a good, fast paced environment.

Benefits

Vacation Leave

Sick Leave

6 Holidays

Employee Discount

401k Retirement Plan (with company match)

Insurance

Medical

Dental

Vision

Disability

Life

Medical and Dependent Flex Accounts

HSA Account