Inside Sales

INSIDE SALES

Purpose: To support the sales process for HVAC controls and related products. and ensure customer service needs are met.

PRIMARY Duties:

• Execute entire inside sales process (including quotes and returns) including in-person/counter sales and phone orders in a timely and professional manner.
• Fulfill the orders for Will Call pick up and follow up with the necessary customer communication.
• Follow up regarding customer satisfaction inquiries.
• Participate in lead follow up and customer acquisition.
• Assist with updating/maintaining accurate customer databases

• Participate with updating seasonal/appropriate inventory displays

• Assist and resolve customer requests and/or problems in a prompt and professional manner.
• Participate in rotation amongst qualified individuals within the company for evening and weekend response coverage to customer emergency/after- hours support
• Make recommendations for existing and new product lines
• Know and understand HVAC manufacturer catalogs and literature.
• Process credit cards following established PCI compliant procedures
• Keep up to date on HVAC market trends, new products and the application of those products.
• Contributes to evaluation and process improvement initiatives as directed.
• Maintain a clean and organized work area
• Other duties as assigned

Secondary Duties

• Support Shipping/Receiving processes as needed.
• Participates in inventory management support (i.e. inventory count) processes as directed
• Attend sales, product, and other vendor/manufacturer meetings as needed
• Vendor relationship building (i.e. meet with vendor reps for products associated with City Desk)
• Other duties as assigned

SKILLS/KNOWLEDGE

• HVAC/R experience, and/or degree/certification in HVAC/R or in a related field.
• Exercise independent decision making, and use discretion and judgement that is in line with company’s culture and business goals.

• Able to build and maintain effective, positive internal/external working relationships and is committed to excellent customer service.
• Enthusiastic and energetic
• Maintain open and effective communication with co-workers
• Able to prioritize responsibilities and demonstrate effective time-management and multi-taking
• Strong verbal and written communication skills, basic math skills
• Effective computer skills to be able to work with and manage necessary job-related software and electronic communication: (i.e. Microsoft office365, inventory software, group/team project communication)
• Must be flexible with changes in work schedule, and willing to work occasional overtime and rotation amongst qualified individuals within the company for evening and weekend response coverage to customer emergency if needed
• Able to safely lift 50lb, and safely push, pull a variety of sized items/boxes during shipping/receiving duties

Job Type: Full-time

Pay: From $58,000.00 per year

Benefits:

• 401(k)
• Dental insurance
• Health insurance
• Paid time off
• Vision insurance

Schedule:

• 8 hour shift

Work Location: In person

Salary : $58,000