What are the responsibilities and job description for the Inside Sales-Austin position at BUILDING CONTROLS & SOLUTIONS?
Inside Sales/Counter – Job Description
Building Controls & Solutions (BCS) is a leading solutions provider (and Value-added Distributor) of Building Automation control products and solutions. We provide products and services to Mechanical, Electrical and Controls Contractors working in the HVAC market. Our dedicated and experienced staff leverages our relationships with industry leading manufacturers to develop competitive solutions solving building automation and energy management challenges in the commercial building space. We operate around local branches, geared for Contractor visits, with a showroom of available products ready for purchase.
Responsibilities:
- Assist in the development/implementation of plans to increase counter traffic and sales in local service area.
- Assist customers through the sales process by providing technical and product selection support. Educate customers on our technical and service capabilities.
- Manage and grow House Account sales, while delivering gross margin goals via pricing management.
- Manage customer expectations throughout the sales cycle including setting pricing expectations, product availability & lead times, order tracking and delivery, and payment.
- Assist in the development and sharing of best practices, both within the branch and with other BCS branches
- Maintain a clean, attractive, and welcoming environment for employee and customer interaction.
- Prepare and deliver Quotations
- Enter and process Sales Orders.
- Convert Open Orders & Quotes.
- Enter and Process Purchase Orders.
- Manage Customer Returns.
- Maintain Customer contact and follow up by telephone.
- Identify opportunities.
- Outbound calls to House Accounts, including prospecting.
- Maintain accurate and orderly inventory.
- Maintain warehouse/inventory levels.
- Shipping products on a daily basis
Qualifications:
- Customer Service experience
- Technical product acumen
- Inside sales experience (outbound calling)
- HVAC experience
- Controls/Building Automation experience
