What are the responsibilities and job description for the Research Specialist (Billing & Collections) position at Building Service 32BJ Benefit Funds?
Job Description
Job Description
Job Title : Research Specialist
Labor Grade : 8
Department : Billing & Collections Department
Reports To : Manager, Billing / Collections
FLSA Status : Local 153 – Non-Exempt
Summary
The Billing & Collections Research Specialist position is responsible for maintaining the everyday functions of the Billing & Collections Department. The Research Specialist is expected to have an excellent understanding of the Funds collections policies and is expected to apply this knowledge toward the normal departmental task. These tasks include but are not limited to contribution processing, collections, refunds, member roster updates, audit processing, external CPA firm request and any cross departmental assignments which may be delegated to them.
Essential Duties and Responsibilities
- Verify accuracy of figures, calculations, postings of statistical data and makes corrections to the system of record according to the Funds Collections Policy.
- Investigates differences between Funds records and information provided by the employer, auditors and outside legal teams and rectifies discrepancies when necessary.
- System regression / defect testing and creation.
- Maintains an ongoing knowledge and familiarity of periodic updates of the Funds Discrepancy / Delinquency procedures.
- Direct employer outreach through mailed correspondence, email, or phone calls with the purpose of obtaining information regarding collections, updated roster / demographics information or employer training.
- Prepares, verifies, and distributes reports or spreadsheets on audit status, collection activity and processing as instructed by management.
- Responsible for correspondence including photocopying, writing of letters, memos, and reports; filing, faxing, and e-mailing.
- Performs any other relevant, related, or pertinent work duties as requested or assigned.
Qualifications
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and / or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Skills :
Education and or Experience : High School Diploma, 2 years’ experience in accounting or audit related field preferred.
Language Skills : Speak, Read, Write and Understand English
Mathematical Skills : Arithmetic
Reasoning Ability : High
Certificates Licenses, Registrations : None
