What are the responsibilities and job description for the Account Manager - Charlotte (50214) position at Buildingstars?
Buildingstars is a leading provider of commercial cleaning services, dedicated to delivering exceptional value and customer satisfaction. We have consistently been recognized by Inc 5000, Entrepreneur Franchise 500, and have received the Top Workplace Award for the last 7 consecutive years. Operating as a Franchisor, our teams are energetic, customer focused and committed to win-win solutions. We are currently seeking an Account Manager to join our dynamic team in Charlotte.
Account Managers are responsible for fostering and maintaining the client relationship. Responsibilities include:
- Develop and maintain strong relationships with assigned clients, serving as the primary point of contact.
- Understand client needs and objectives to provide tailored solutions.
- Actively monitor account performance and identify opportunities for upselling and cross-selling services.
- Conduct multiple site visits each day to ensure cleaning services are completed to clients satisfaction.
- Provide coaching and support to the franchise owners assigned to each account.
- Coordinate the start up of the accounts sold by outside sales reps.
- Resolve customer issues, concerns, and complaints in a timely and effective manner.
At Buildingstars, we value our employees and offer a competitive compensation package, including:
- Base salary, uncapped commission, and bonus, with projected first-year earnings between $55,000 and $70,000
- Company-issued car that can be used for personal use, along with a fuel card, insurance, and maintenance coverage included!
- Company-issued cell phone and tablet device
- Comprehensive benefits package including health, dental, vision, and life insurance, a matching 401k, paid time off, and paid holidays
To qualify for this position, you should have:
- A consecutive and stable work history - showing tenure and upward movement in prior roles
- A clean driving record
- Bachelor's Degree or equivalent experience
- Previous experience in account management, customer service, or sales
- Exceptional relationship management and problem-solving skills
- Strong organizational and time management abilities, with the capacity to handle multiple projects simultaneously
- Excellent written and verbal communication skills
- Strong attention to detail
Please note that successful completion of a background check, education verification, and reference checks are required before employment.
Join Buildingstars today and be part of a team that values your skills, provides growth opportunities, and rewards your dedication!
Salary : $55,000 - $70,000
