What are the responsibilities and job description for the Customer Success Manager position at BuildOps?
At BuildOps, we're building a groundbreaking software solution, purpose-built to support today's commercial contractor. From helping our customers to manage their service all the way to project management, we're breaking the mold and building a team that invests in our mission statement. We love driven, self-motivated folks that thrive in fast-paced environments. Could you be our next hire?
As our Customer Success Manager, you will join a well-funded, fast-growing technology startup with the unique opportunity to help build out a critical function for the company. The successful candidate will be responsible for executing success plans that focus on customer retention and expansion via improving product adoption and overall customer satisfaction. The ideal candidate is someone who works hard, demonstrates strong analytical thinking, and is willing to go above and beyond to deliver exceptional customer experiences.
This position is for candidates currently located in Raleigh, United States.
What you'll do :
- Customer Engagement : Build strong relationships with key customer stakeholders to ensure customers are getting maximum value from our products.
- Product Expert & Educator : Become a BuildOps product expert to teach and enable customers to utilize our platform to its full potential.
- Success Planning : Identify customer's business workflows, pain points, and goals to develop solutions and workflows that meet their goals.
- Metrics Driven : Monitor customer health metrics and usage data to proactively address issues and drive adoption.
- Customer Champion : Collaborate with our support team to submit support tickets and provide guidance to resolve customer escalations swiftly. Be the voice of our customer for our product team to assist in product enhancements.
- Advocacy & Account Growth : Develop customer references, success stories, and identify referral and expansion opportunities.
- Team Player : Work in a highly collaborative environment to share knowledge and best practices to continuously improve our success team.
- Enjoy Travel : Travel onsite to our customers' office locations in order to assist with their initial BuildOps implementation and develop success plans. We have customers across the US and Canada, so our top candidates will be ready an excited to travel. Up to 25% travel target for the position
What we look for :
Bonus :
What we offer :
About BuildOps
BuildOps is a fast-paced, high-growth startup, committed to transforming a $30-billion industry through our all-in-one platform. Leveraging the latest technology, we're taking commercial contractors from the world of pen and paper operations to digitized, efficient, data-driven business.
Our co-founders have over a decade of experience in both construction and SaaS technology, as well as a resume that includes Stanford, Harvard, Wharton, Cornell, Microsoft, and multiple successful startup exits, including a $1.2 billion acquisition.
BuildOps has raised multiple rounds of funding from some of the largest and most reputable Venture Capital firms, including Founders Fund, Fika Ventures, and Greenspring Associates.
Forbes Magazine
BuildOps is unique because it addresses the problem of efficiency in construction for an often-overlooked audience. Rather than focusing on large projects, or catering to owners, they look to the needs of technician-heavy subcontracting firms working in the commercial space."
TechCrunch
The new financing will be used to support the company's continued growth. BuildOps sells software that integrates scheduling, dispatching, inventory management, contracts, workflow and accounting into a single software package for commercial real estate contractors with staff ranging from a few dozen to several hundred employees."
Crunchbase
In a statement, [former NFL superstar] Joe Montana noted that his firm (Liquid 2 Ventures) has an investment thesis in supporting America's working class... "I just love the idea of making their lives far easier and better," he said. With BuildOps, "you have one solution that does it all and talks seamlessly to every single part of their business from parts to ordering to inventory and more."
Wall Street Journal [Paywall]
BuildOps, the Santa Monica, California, startup that provides software for real estate subcontractors was seeded with $5.8 million in funding from investors including Fika Ventures, MetaProp VC, Global Founders Capital, CrossCut Ventures, TenOneTen, IGSB, 1984 Ventures, Liquid 2 Ventures and Ground Up Ventures.
Salary : $70,000 - $100,000
