What are the responsibilities and job description for the Customer Experience Specialist position at BUILT Brands?
Overview:
BUILT Brands is seeking a dedicated and enthusiastic Customer Service Representative to join our team. The ideal candidate will be passionate about providing top-notch service, resolving customer inquiries efficiently, and ensuring a positive experience for every interaction.
Responsibilities:
- Respond promptly to customer inquiries via phone, email, and chat in a professional and courteous manner.
- Provide accurate information about our products, services, and policies to customers.
- Assist customers with order placement, tracking, and returns.
- Resolve customer complaints and concerns effectively and in a timely manner.
- Collaborate with other team members to address customer issues and improve processes.
- Maintain detailed records of customer interactions and transactions.
Requirements:
- High school diploma or equivalent.
- Proven customer service experience, preferably in a similar role.
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities and attention to detail.
- Ability to multitask and prioritize in a fast-paced environment.
- Proficiency in computer applications such as Microsoft Office and CRM software.
- Flexibility to work evenings, weekends, and holidays as needed.
This position offers the opportunity to work in a dynamic environment where your skills will be valued and developed. If you are passionate about providing top-notch customer service and have the skills we are looking for, we encourage you to apply for this exciting opportunity.
Job Type: Full-time
Pay: $17.00 - $19.00 per hour
Expected hours: 40 per week
Benefits:
- Dental insurance
- Health insurance
- On-the-job training
- Paid time off
- Vision insurance
Shift:
- Day shift
Work Location: In person
Salary : $17 - $19
