Sales Operations Leader

Company Overview

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35 of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

LINKS

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi
  
  

As the Sales Operations Leader, you will drive sales team effectiveness and efficiency by leveraging data-driven insights, streamlining processes, and enabling leadership to make informed decisions. You will collaborate with Sales Managers, Leadership, and Analytics teams to identify opportunities, optimize workflows, and accelerate revenue growth.

Key Responsibilities

• Analyze sales metrics to uncover trends and opportunities, delivering actionable insights to leadership.
• Identify bottlenecks in the sales process (e.g., understanding drivers of the average sales cycle) and recommend strategies to accelerate timelines.
• Design and refine scalable sales processes to improve efficiency and consistency.
• Collaborate with Sales Managers to draft and refine the Sales Playbook and develop mechanisms to track Account Executive (AE) adoption and execution.
• Partner with Sales Leadership to set input metric targets and implement mechanisms to monitor and report on performance.
• Develop a methodology for creating quantitatively driven bookings forecasts, compare them with Sales Manager forecasts, and analyze discrepancies.
• Act as the data-backed “truth teller” to drive accountability and transparency in team performance.
• Manage and enhance tools like the pricing calculator, ROI model, whitespace model, and account-plating frameworks.
• Continuously refine and optimize these deliverables to meet the evolving needs of the sales team.
• Create and maintain trackers for specific initiatives, such as CRE inspection pitches and performance feedback loops.
• Identify and prioritize top accounts within targeted segments (e.g., Nonbank Residential).
• Leverage AI tools like GPT to support AEs in pitch preparation.
• Explore alternative data sources and innovative methods to improve go-to-market (GTM) efficacy.
  
  

Qualifications

• Proven experience in sales operations, data analysis, or a similar role within a high-growth environment.
• Strong analytical skills with the ability to translate data into actionable insights.
• Expertise in building and optimizing sales processes and tools.
• Excellent communication skills to work cross-functionally with leadership, sales teams, and analytics partners.
• Familiarity with Salesforce (SFDC) and sales enablement technologies is a plus.
  
  

Built’s salary range for this position is $130,000 - $160,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks

• The rare opportunity to radically disrupt an industry
• Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
• Robust compensation package including base salary and equity
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development
  
  

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.