Senior IT Support Engineer

Company Overview

Built is a growth-stage company at the intersection of FinTech and PropTech. We are on a mission to change the way the world gets built with technology and services that streamline the $1.4T U.S. construction industry.

By providing a centralized platform for all industry stakeholders, Built enables increased efficiency, collaboration, transparency, and business agility—allowing customers to build and manage the communities around us more profitably and with more confidence. The Built platform is used by hundreds of leading North American lenders and asset managers, and thousands of developers, home builders, and contractors. Since our founding in 2015, we've partnered with over 140 of the top financial institutions in the U.S. and Canada, including 35 of the top 100 U.S. construction lenders.

With our latest $1.5B valuation, we’re on a continued growth trajectory and are committed to attracting the best talent in the world. We want you to be a part of this exciting journey.

LINKS

• Life At Built & Habitat Build
• Series D Financing Round
• Built Recognized in Two American Business Award Categories
• Built Secures Investment from Citi
  
  

This position will require in-office attendance of 4 days/week.

The Sr. IT Support Engineer will serve as a technical expert and primary point-of-escalation for a wide range of IT domains. This role is responsible for supporting internal end-users across hardware, software, operating systems, network services, security tools, and cloud platforms, as well as collaborating with the broader IT team to ensure scalable and efficient processes. The Sr. IT Support Engineer will troubleshoot advanced problems, assist with identity and access management, contribute to continuous improvement initiatives, and help maintain compliance with security and audit requirements.

In addition, this position will develop and maintain documentation of processes and policies, drive the collection and reporting of relevant support metrics, and provide hands-on resolution for escalated issues. Due to the breadth of the role, the ideal candidate will have a deep understanding of various IT systems, a strong problem-solving mindset, and the ability to work effectively with end-users and technical stakeholders alike.

In This Role, You Will

• Provide Advanced User Support
• Serve as an escalation point for complex technical issues related to hardware, software, and networking.
• Troubleshoot advanced problems quickly, communicate effectively with end-users, and ensure minimal disruption.
• Manage IT Assets
• Assist with the purchasing, tracking, inventory, patching, and decommission of devices and other IT assets.
• Maintain accurate and up-to-date records in asset management systems.
• Develop and Report Metrics
• Contribute to the creation and analysis of key support metrics for the internal support function.
• Identify trends and recommend improvements to streamline workflows and reduce recurring incidents.
• Collaborate with IT Leadership
• Work closely with the Technology leadership team to align user support functions with broader IT infrastructure goals.
• Provide input on technology selection, procurement processes, and ongoing improvements to the support ecosystem.
• Assist with Onboarding/Off-boarding
• Collaborate with the IAM Team to provision and deprovision end-user assets, including system access and data permissions.
• Ensure a seamless experience for new hires and departing employees.
• Support Compliance and Audits
• Assist with due diligence and audit requests related to internal IT infrastructure as needed.
• Follow and help refine established security protocols to maintain compliance standards.
• Maintain Documentation and Knowledge Sharing
• Develop, update, and maintain documentation for support processes, ensuring best practices are clearly communicated.
• Participate in ongoing learning and help train peers or junior support staff informally as required.
  

Basic Qualifications

• 2 years of general IT user support experience (help desk or similar role).
• 2 years of advanced IT support/engineering experience.
• Strong aptitude for problem-solving and operating in high-growth, high-demand, and quickly changing environments.
• Extensive knowledge of computer hardware troubleshooting.
• Familiarity with Audio/Video equipment setup, maintenance, and usage.
• Fundamental understanding of network technology, setup, and design.
• Excellent verbal and written communication skills.
• Strong organizational skills and attention to detail.
• Confidence in handling escalated issues and working directly with end-users.
  
  

Preferred Experience Supporting

• Productivity Suites: (e.g., Google Workspace, Office 365, or similar)
• Collaboration Tools: (e.g., Slack, Confluence, Zoom, Teams, or similar)
• Directory Services: (e.g., Okta, Active Directory, or similar)
• Device Management (MDM) Platforms: (e.g., Jamf, Intune, or similar)
• Patch Management Solutions: (e.g., SCCM, WSUS, or similar)
• Security & Monitoring: (e.g., endpoint protection, DLP, zero-trust frameworks, or similar)
• Operating Systems: macOS, Windows, and/or Linux
• Network & Cloud Platforms: (e.g., next-gen firewalls, AWS, Azure, GCP, or similar)
• Remote Support & Compliance Tools: (e.g., remote desktop solutions, audit/compliance frameworks, or similar)
• Virtual Desktop Infrastructure (VDI): (e.g., Windows 365, Amazon WorkSpaces, or similar)
  
  

Built’s salary range for this position is $75,000-$110,000 USD per year. The pay range is designed to accommodate upward mobility in the role, therefore it encompasses the full span of proficiency levels for this role and we believe that the midpoint of the range is competitive in the market. Salary is just one component of Built's total compensation package for employees. Your total rewards package at Built will include equity, top-notch medical, dental and vision coverage, an unlimited PTO policy, and other benefits.

Perks

• The rare opportunity to radically disrupt an industry
• Competitive benefits including: uncapped vacation, health, dental & vision insurance, and 401k
• Robust compensation package including base salary and equity
• Flexible working hours, paid family leave, ERGs & Mentorship opportunities
• Learning grant program to support ongoing professional development
  
  

Our company is made up of passionate people who are driven in a variety of disciplines—and each of them brings their unique perspective to everything they do. Creating a safe and inclusive workplace is critical to the success of our company and of our employees, so it’s our aim to recruit, hire and promote without bias against race, color, religion, sex, sexual orientation, gender identity, marital status, veteran status or any other status protected by applicable law. As we learn and as we grow, we’re committed to ensuring that these ideals are at the forefront of everything we do.

Greenhouse Disclosure

When you apply to a job on this site, the personal data contained in your application will be collected by Built Technologies (“Controller”). Your personal data will be processed for the purposes of managing Controller’s recruitment related activities, which include setting up and conducting interviews and tests for applicants, evaluating and assessing the results thereto, and as is otherwise needed in the recruitment and hiring processes.

Your personal data will be shared with Greenhouse Software, Inc., a cloud services provider located in the United States of America and engaged by Controller to help manage its recruitment and hiring process on Controller’s behalf.

Your personal data will be retained by Controller as long as Controller determines it is necessary to evaluate your application for current or future employment. You have the right to request access to your personal data, to request that your personal data be rectified or erased, and to request that processing of your personal data be restricted. You also have to right to data portability.

If you would like to contact Controller to ask questions surrounding processing of your personal data or to make a request, you can send an email to privacy@getbuilt.com.

For California residents: Please note that Controller does not sell your personal data or share it with third parties outside of Greenhouse Software, Inc.