What are the responsibilities and job description for the Guest Ambassador – VIP Groups and Event Support position at Bulleit Distilling Co. Visitor Experience / Proof...?
Description:
Cross functional role for Events Department and Guest Services. Support in planning event and private group requests, execution of set up and breakdown tasks, client communication and client management. Support in guest services, acting as a key ambassador and hospitality host.
Collaboration and instruction lead by Event Coordinator and Brand Home Management. You will have the opportunity to create & work on exciting experiences for our guests, influence our hospitality strategies, and contribute to the success of a fast-growing industry in bourbon and tourism.
Responsibilities:
- Provide excellent client service and professionalism with a passion for hospitality
- Ensure thorough and efficient ways of working from event planning to execution
- Assist with multi-tier full-service experiences for direct inquiries and VIP groups
- Act as a point of contact & liaison while following our Industry Hospitality guidelines
- Assist with incoming internal requests including invoicing, planning, vendors, layouts, setup, etc.
- Assist with customizing and planning visits to create a unique and memorable experience
- Assist with daily amenities and distribution
- Communicate group or event related information in a timely manner
- Assist in set up/bar/F&B/vendors/breakdown
- Understand proper service standards of Bulleit Distilling Co and deploy staff as needed
- Adhere to a work schedule that may include weekdays, evenings, weekends and/or holidays
- Adhere to the Visitor Center’s dress code and present a professional appearance that includes grooming and cleanliness
Skills & Experience:
- High school diploma (or equivalent) / Associate’s degree (preferred)
- 3 years hospitality
- 3 years customer service
- Strong interpersonal skills
- Detail-orientated
- Project management skills focused on organization, communication, & problem solving
- Ability to understand and carry out oral & written instructions
- Proficiency in smartphone and/or tablet use
- Willing to work independently or in a team atmosphere
- Must have reliable transportation
- Stand for long periods of time
- Able to lift up to 40 pounds
Additional Qualifications:
PMM will only employ those who are legally authorized to work in the USA in this position and must be 21 years of age. Any offer of employment will be conditional upon the successful completion of a background check, drug screen and verification of I-9 Form.
Job Type: Full-time
Pay: From $20.00 per hour
Expected hours: 30 – 40 per week
Benefits:
- 401(k)
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Vision insurance
Shift:
- 8 hour shift
- Day shift
Education:
- High school or equivalent (Preferred)
Experience:
- Hospitality: 3 years (Preferred)
- Customer service: 3 years (Preferred)
Ability to Commute:
- Shelbyville, KY 40065 (Required)
Ability to Relocate:
- Shelbyville, KY 40065: Relocate before starting work (Required)
Work Location: In person
Salary : $20
