MARKETPLACE TEAM LEAD

STATEMENT OF THE JOB

Under general supervision, planning, managing, and overseeing the daily operation of the City of Bullhead City Marketplace including but not limited to Bullhead Belle, The River Shop, Community Park Operations and Ramada Rentals. This position is responsible for providing lead direction to staff to ensure fast and friendly guest service, preparation of food and beverages, complying with all applicable sanitation, health and personal hygiene standards and following established food production programs and procedures, proper operation of POS system, guest service, stocking merchandise, Ramada Rentals and Community Park Operations.

NOTE: This is a part-time position that will work no more than 29 hours per week. Schedule may consist of early mornings, afternoons, evenings, weekends and holidays.

• MINIMUM AGE REQUIREMENT IS 21 YEARS OF AGE.

EDUCATION & EXPERIENCE/LICENSING & TRAINING

EDUCATION & EXPERIENCE:

High School Diploma or GED and two (2) years of related professional experience and one (1) year of lead/supervisory experience; or, an equivalent combination of education and experience sufficient to successfully perform the essential functions of the job.

LICENSING & TRAINING:

• Valid State Driver's License
• National Incident Management Systems (NIMS) training based on assignment.

• 
  Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

ESSENTIAL FUNCTIONS/KNOWLEDGE/SKILLS/ABILITIES

ESSENTIAL FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and not a comprehensive listing of all functions and tasks performed by positions in this class.

• Ensure high quality products are fresh, ready and available
• Interact with guests, take orders, prepare and serve food and beverages as required
• Prepare food according to item specifications as required
• Assess guest needs and preferences and make recommendations based on knowledge of menu, product, and services provided
• Understand, direct and plan for needs of future productions and mass productions based on trends, historical data, seasonality and guest headcount
• Adhere to food safety standards, sanitation guidelines, and hot/cold chain compliance
• Utilizes proper procedures in serving alcoholic beverages (by checking identification of patrons prior to serving alcoholic beverages and verify it meets legal drinking age and/or discontinuing service to intoxicated customers)
• Actively enforces compliance with all food and beverage regulations set by Mohave County Health Department and Arizona Department of Liquor and License Control, and other federal, state and local regulations for proper food and beverage temperature, storage, handling and serving alcoholic beverages
• Ensure restaurant inventory and supplies have been replenished and restocked
• Ensure inventory management guidelines are being followed by stocking and rotating inventory levels and making necessary adjustments
• Perform the duties of cashier functions, including but not limited to, establishing transactions with guests, issuing receipts, processing returns, completing daily deposits, and/or other duties assigned
• Ensures established cash handling procedures are followed. Accurately reconciles cash register sales with daily sales reports; prepares accounting reports for receipts and deposits as directed. Develops operational and financial data and creates reports for Marketplace General Manager and Marketplace Assistant General Manager
• Maintain strong communications with Marketplace General Manager, Marketplace Assistant General Manager and co-workers
• Enforce rules and regulations as it pertains to Marketplace
• Follows procedures for proper opening and closing of Bravo’s Last Stop Shop, Bullhead Belle and Ramada Rentals
• Monitors Ramada Rentals activities including availability and occupancy
• Monitors Community Park Operations to ensure accuracy and occupancy levels
• Maintains positive professional and effective working relationships by providing exceptional customer service.

KNOWLEDGE OF:

• Computer skills and knowledge of basic computer programs
• Proper care and use of equipment
• Simple recordkeeping
• Accurate cashiering and mathematical skills

ABILITY TO:

• To work cohesively with City employees, children and adults (general public)
• Conducting and overseeing various programs of Marketplace activities.
• Keep appropriate records
• Express ideas orally and in writing while promoting exceptional customer service.

SKILL IN:

• Point of Sales (POS) operation and recordkeeping
• Appropriate and effective customer service
• Public Relations and Special Events
• Mathematical skills.

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL DEMANDS:

The physical demands described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to handle and feel objects, tools, or controls; and reach with hands and arms. The employee is frequently required to climb or balance; stoop, kneel, crouch, or crawl, walk, sit and talk or hear. The employee may, at times, be required to stand in one area for long periods of time. The employee must have the agility to occasionally lift and/or move up to 40 pounds. Specific hearing abilities include ability to hear sirens and whistles, hold conversation with others by telephone, in person, and over radio equipment.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. While performing the duties of this job, the employee regularly works in a variety of weather conditions, including extremely hot weather with temperatures reaching 118º-120º during summer months. The noise level in the work environment is usually moderate to loud when outdoors at events.