Permit Technician

STATEMENT OF THE JOB

Provides customer service and clerical support for the Development Services Department which includes the Planning, Building and Code Enforcement Divisions. Performs general office and technical duties including however not limited to; customer service, reviewing documents, data entry, preparing documents, compiling reports and other clerical functions as assigned.

EDUCATION & EXPERIENCE/LICENSING & TRAINING

EDUCATION & EXPERIENCE:

High School Diploma or GED, supplemented with two years prior clerical experience or customer service experience or any combination of education, training and experience, which demonstrates the ability to perform the essential functions of the position. General construction industry knowledge is desired but not required.

LICENSING & TRAINING:

• Valid Driver's License
• International Code Council Permit Technician certification within one year of employment
• National Incident Management System (NIMS) training based on assignment.

• Continued employment is contingent upon all required licenses and certificates being maintained in active status without suspension or revocation.

ESSENTIAL FUNCTIONS/KNOWLEDGE/SKILLS/ABILITIES

ESSENTIAL FUNCTIONS:

Essential functions, as defined under the Americans with Disabilities Act, may include the following tasks, knowledge, skills, and other characteristics. This list of tasks is ILLUSTRATIVE ONLY, and not a comprehensive listing of all functions and tasks performed by positions in this class.

• Serves as initial customer service representative for the Development Services Department.
• Does not supervise or direct other staff.
• Provides customer assistance with permit applications. Receives applications, reviews documents for completeness, calculates fees, enters applications in computer based system, routes submittals and issues permits.
• Process business license applications. Work with business owners in completing applications and issue business licenses, renewals and other commercial business licensing. Creates and maintains files assuring all required paperwork is completed in an accurate and timely manner. Updates and maintains records and information in computerized systems and databases.
• Performs the duties of the cashier accounting function. Knowledge and use of revenue codes; batches and processes payments, issues receipts to counter customers by revenue code; daily reconciliation of transactions; and performs all related duties to the functions.
• Answers and responds to routine questions by telephone and in person for the public and other City staff regarding Development Services and City policies and related information.
• Compiles packets for board and commission meeting sessions.
• Keeps records of statistical data and generates required reports.
• Provides general clerical support for purchase orders, travel requests, correspondence, budgeting, etc.
• Screens and logs inquiries regarding Development Services issues and concerns.
• Schedules, attends meetings and maintains calendar.
• Creates and maintains files assuring all required paperwork is completed in an accurate and timely manner.
• Assists other Development Services staff with various projects as needed.
• Operates a variety of office equipment such as typewriter, calculator, personal computer (PC), printer, copier and fax machine.
• Can navigate through multiple software, New World, MS Word, Power point and Excel.
• Provides exceptional customer service to internal and external customers.
• Performs related work as required.
• Modern office practices and procedures.
• Working knowledge of computer word processing (WordPerfect/Microsoft Word), spreadsheet (Excel), and database software programs.
• Business English, spelling, and proper grammar.
• Record keeping and filing procedures.

• Requires frequent use of personal computer, including database and spreadsheet with some word processing programs.
• Calculator, telephone, copy machine and fax machine.
• Software including MS Word, Excel, Power point, NWS, etc.

• Organize and plan the work of an executive office.
• Communicate effectively verbally and in writing.
• Establish and maintain effective working relationships with applicants, employees, City officials, and the general public representing divers cultures and backgrounds.
• Communicate orally with customers in person and using a telephone.
• Observe and monitor data to determine compliance with prescribed operating standards.
• Sort, separate, arrange, file, and distribute material in a prescribed manner.
• Comprehend and make inferences from written material.

PHYSICAL DEMANDS/WORK ENVIRONMENT

PHYSICAL DEMANDS:

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. While performing the duties of this job, the employee is frequently required to sit or stand and talk or hear. The employee is occasionally required to walk; have the mobility to work in a typical office setting, use hands to finger, handle, or feel objects, tools, or controls; and reach with hands and arms. The employee must have the agility to occasionally lift and/or move up to 20 pounds. Specific vision abilities required by this job include close vision, the ability to read printed materials, computer screens and the ability to adjust focus. Ability to hear, and use professional speech to communicate in person or over the telephone.

WORK ENVIRONMENT:

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderately quiet.