What are the responsibilities and job description for the General Manager (HVAC/R) position at Bullseye Home Services?
The general manager will be responsible for overall financial health and growth of the company by ensuring all departments are operating at optimum efficiencies; all personnel including recruitment, retention, training; department operations; inventory and purchasing; fleet & building management. Believes strongly in the mission statement & uses it as a guide for all business and management decisions and actions. Ensures our organization maintains an above average quality of customer service.
Personnel Management :
Reports to CEO / COO
Direct reports : overall plumbing field staff, warehouse, and office staff
Back up support to all managers when they need help, are out of office; knows how to step in a perform job functions and manage their direct reports.
Knows job functions and expectations of all positions in the company; ensures supervisors have same knowledge; can fill in where needed.
Develop & implement business strategies to achieve revenue, profitability, and customer satisfaction goals.
Lead & inspire a team of plumbers, sales, and support staff.
Drive a culture of Safety, Quality and Accountability.
Ensure all installations and services comply with local & national plumbing codes & standards.
Department Operations :
Seek opportunities for new work projects in residential and light commercia markets.
Support & guide sales in developing & closing new business opportunities.
Build & maintain strong customer relationships, ensuring a positive customer experience from initial inquiry to project completion.
Identify cost-savings opportunities & implement process improvements.
Manage inventory, tools, equipment to support seamless service delivery.
Oversee staff training programs to maintain technical expertise and compliance.
Ensure compliance with all safety & licensing regulations, including OSAH & NPC standards.
Be comfortable fielding technical phone calls, as well as handling difficult situations and demanding customers resolve these issues promptly & effectively.
Has significant residential plumbing experience, troubleshooting skills, training abilities, good understanding of running successful business and sales processes
spot check invoicing review for accuracy of technical and billing, time sheets, customer service issues, call backs, field technical support; direct management of elevated situations : 3rd time call backs, water damage, fire, emergencies
commercial contract review (new / renewal); accurate scheduling of PMs; on-boarding and retention of accounts; growth and development of technicians to service
ensure full and efficient schedule of crews; directly reviews all completed job folders and processes for commissions; oversight of all projects; ensures daily job sign offs by technical management; all permits are satisfied by license holder; no job is performed without permit unless signed off by license holder.
Office :
Work the Daily Call Slip report daily and address issues with appropriate direct reports or managers
Manage company calendar including time off, trainings, company events, birthdays, etc.
Manage all business-related tasks to keep us operating and in compliance (auto insurance, COL, registrations, business license renewals, etc.)
Maintain office & building supply inventory and manages budget for internal expenses; Liaison to all internal vendors (IT, cleaning company, uniforms, TMS, etc.)
Manage company phones; internal and cell phones (will shift to IT role once hired)
Manage On-Boarding and Off-Boarding paperwork and process; Track 60 and 90 day reviews / benefits enrollment; Maintain employee files including performance reviews, absences, compliments and complaints
Financial / Accounting :
Experienced in monitoring financial performance, including budgets, expenses, and profitability.
Experienced in preparing & presenting performance reports to senior leadership.
Complete bank and credit card deposits and update monthly bank report daily.
Analyzing and resolving accounts payable, billing or collection issues / concerns quickly and bringing them to the Manager’s attention when necessary
Help process all company payrolls including spiffs, commissions, loans, tool purchases, etc.; Preparation, implementation, reporting and general ledger entries of payroll.
Sales Tax Report and adjustments – monthly
Reviews and reconciles all bank accounts daily and provides RFM updated report daily; Reconcile bank statements for all accounts monthly and produce reconciliation report.
Reviews and reconciles credit card accounts daily and reports fraud immediately.
Reviews all credit lines monthly (vehicle / other loans) and updates report quarterly.
Prepares Monthly Financial Packet :
Seek ways to improve collections Report (A / R) – address 90 issues / plan.
Bank reconciliation Reports & copies of all bank account statements
GL Detail Report – Review for discrepancies and address with departments or DOO when necessary (5000-9999)
Open Call Report (with department notes)
Balance Insurances, Petty Cash, Employee Loans to Balance Sheet
Run 3300-3340150 and compare to the picture of the construction board.
Run Job Cost reports for all “on-going” jobs. Submit recommended J / E’s to DOO for approval.
When you need a plumber or HVAC professional in Sarasota, FL, and surrounding areas, you can count on Bullseye Home Services. We are composed of top industry experts who will promptly address all plumbing and A / C issues in your home.
We take great pride in tackling all plumbing repairs, emergency plumbing issues, drain cleaning, and air conditioning services in Sarasota, FL, and surrounding areas.
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