What are the responsibilities and job description for the General Manager - Cannonball Arts Center position at Bumbershoot: Seattle's Arts & Music Festival?

General Manager - Cannonball Arts Center

The General Manager (GM) of Cannonball Arts, a multi-use events space with varied capacity for art gallery and ticketed live concert events, is responsible for the overall success, safety, and profitability of the venue. The GM will lead all aspects of venue management, from budgeting to event execution, staff schedule and management, repairs and maintenance, ensuring exceptional customer experiences and operational efficiency.

The venue consists of two business lines : Bumbershoot Presents Cannonball Arts , an interactive, live, traditional and non-traditional art space in operation five days per week from 11 noon to 7 pm, and Level One, a "pop-up" live concert space in the lower level of the building, capacity 2300 using See Tickets in partnership with international talent and promoters.

A critical component of the role is managing the intersection and transitions between the two business lines before, after, and on mutual show days. This role requires an experienced leader with contextual understanding of contemporary art movements and experience in music venue operations, capable of handling large-scale events, maintaining high standards for staff performance, and ensuring that the venue remains profitable and compliant with all relevant regulations.

Primary Responsibilities :

Operational Oversight
Oversee all day-to-day operations, ensuring the seamless integration of customer entry onsite, ticket or membership access, sound and lighting systems, visual art installation oversight, security, concession operations, art sales and merchandise, customer safety and departure.
Oversee Membership Program Manager - ensure high quality communications and experience for major donors, individual, and small business membership program.
Manage efficient and timely onsite venue art sales and shipping programming.
Collaborate with technical staff to maintain and optimize high-quality sound and lighting experiences.
Collaborate with booking team for operational execution of confirmed event bookings.
Ensure smooth crowd management, particularly during sold-out or high-capacity events.

Compliance & Safety :

Maintain compliance with all local, state, and federal regulations.

Ensure adherence to health and safety procedures.

Regularly review and update safety plans in collaboration with local authorities.

Produce "flash" P&L reports after live events and provide basic budget forecasting.

Implement strategies to increase profitability.

Work closely with the owner and finance team to set budgets and manage expenses.

Revenue Maximization :

Collaborate with bar manager to optimize onsite point of sale equipment and inventory selection.

Facilitate sponsorship approvals and relationships.

Event & Artist Coordination

Work with booking agents, promoters, and artists to execute high-profile live events.

Oversee the coordination of front of house event logistics.

Handle last-minute changes or emergencies with confidence.

Event Execution :

Ensure all elements of each event are executed to the highest standards.

Maintain positive relationships with key regional artists and promoters.

Monitor the flow of events to ensure optimal customer satisfaction.

Collaborate with the marketing team to facilitate promotional strategies.

Gather and analyze customer feedback to continuously improve event offerings.

Lead a diverse staff and provide ongoing training to improve operational efficiency.

Security & Safety Management :

Oversee the in-house and contracted security teams.

Implement and enforce crowd control measures.

Venue Maintenance & Ambience

Oversee the physical condition of the venue.

Maintain a high-energy, visually engaging environment.

Key Qualifications :

Minimum 5 years of experience managing large-scale events with nightclub or music venue experience required.

Strong leadership skills with experience managing a staff of 30 .

Deep knowledge of the live event music scene.

Financial management experience required.

Excellent communication and interpersonal skills.

Preferred Qualifications :

Bachelor's degree in Business Management, Hospitality, or a related field.

Experience managing venues that host high-profile events.

Salary & Benefits :

Performance-based bonuses tied to venue profitability.

Health insurance, 401(k), and other benefits.

Working Conditions :

Must be able to work a flexible schedule.

Frequent bending, lifting, and extensive walking required.

Seniority level

Director

Employment type

Full-time

Job function

Management and Manufacturing

Industries

Entertainment Providers

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General Manager - Cannonball Arts Center

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