What are the responsibilities and job description for the Customer Experience Specialist- Remote position at Bump Boxes?
At Bump Boxes, we are passionate about our mission : making Mom’s life easier. We work hard to offer unparalleled customer service and amazing products for pregnancy and beyond. We take care of each other and foster an environment of professional development, creative thinking and growth. Bump Boxes is looking for a positive, excited, motivated, outgoing, energetic, health conscious, adventurous, self-motivated, risk-taker with the desire to be a part of something big! We are looking for an amazing Customer Experience Specialist to join our Team immediately.
Responsibilities will include, but are not limited to : answering inbound customer calls, chat help, outbound customer follow up, entering orders, answering emails, data entry, filing duties and other tasks in various computer systems as assigned. This individual will work with management to plan, organize and implement processes that enable our continued growth.
Customer Experience Coordinator Tasks :
Providing exceptional customer care in an expedient manner that satisfies individual needs of each customer including but not limited to account management, sales, and tracking.
Answering incoming calls, text, emails and chats across multiple platforms
Understanding and promoting Bump Boxes products, culture and values
Assessing the unique needs of customers using consultative methods and recognizing potential sales opportunities
Be willing to help team members complete various tasks to accomplish organizational goals
Maintaining strict confidentiality of customer information
Fully utilize the systems, tools, training, and resources provided to maximize potential
Assist other departments with varies tasks as needed
Requirements
Customer service experience (phone experience preferred)
Strong communication skills (verbal and written)
Excellent decision-making abilities
Must be able to relate well to customers and co-workers in an atmosphere of mutual respect, and be able to respond appropriately to direction and constructive criticism from a supervisor
Regular attendance and punctuality
Benefits
Employee Stock Option Plan
Health Insurance
Employee Recognition Program
Family Friendly Atmosphere
- and the pride of working at the fastest growing company in the region!
