What are the responsibilities and job description for the Technical Account Manager - Drive Client Success in a Cutting-Edge Tech Firm position at Bundoran Group?
Job Description
Job Description
Are you passionate about technology and building strong client relationships? Our client, a leader in cutting-edge IT solutions, is seeking a Technical Account Manager to be the primary point of contact for their small and medium-sized business clients. In this role, you'll drive customer satisfaction, ensure seamless technology adoption, and identify opportunities for growth in a high-impact, client-facing position.
Why Join This Opportunity?
Be part of a dynamic, forward-thinking company at the forefront of Managed IT Services, Cloud Computing, and Security Solutions.
Work with a talented team committed to innovation and client success.
Enjoy a supportive culture with strong leadership and opportunities for career growth.
Competitive compensation and comprehensive benefits package.
What You'll Do :
Act as the primary liaison between the company and its clients, ensuring their technical needs are met effectively.
Proactively identify ways to improve client systems and infrastructure to optimize performance.
Conduct regular check-ins with customers, gathering feedback to drive enhancements in products and services.
Partner with the Service Desk Manager to address client inquiries and support needs.
Lead renewal and upsell efforts , ensuring clients have the best solutions for their evolving needs.
Provide technical training and guidance , helping clients maximize the value of the company's services.
Work cross-functionally to develop technical roadmaps aligned with client objectives.
Monitor and report on key performance metrics , identifying opportunities for improvement.
What We're Looking For :
3-4 years of experience in a client-facing, technical account management, or IT sales role.
Strong technical background in security, server administration, cloud computing, and Mac / Windows environments.
Excellent communication, problem-solving, and analytical skills.
Proven ability to build relationships and advocate for client needs.
Ability to manage multiple customers and projects simultaneously.
Self-starter mindset with a passion for technology and client success.
BS in Computer Science or a related field preferred but not required.
Compensation & Benefits :
Salary Range : $70,000 - $80,000 per year , based on experience.
Medical, Dental, and Vision Insurance
401K with matching
Paid Time Off (PTO) & Paid Holidays
Monthly Unlimited Ride MetroCard
Paid Cell Phone
Professional Development & Training Opportunities
This is your chance to make a significant impact at a company where innovation meets opportunity. If you're ready to elevate your career in a high-growth, client-focused role , apply today!
Salary : $70,000 - $80,000
