What are the responsibilities and job description for the CRM Data Manager position at Bunnell-Lammons Engineering, Inc?
CRM Data Manager
Greenville
South Carolina
Full- Time
Overview of Bunnell-Lammons Engineering, Inc.
At Bunnell-Lammons, Inc. (BLE), every member of our team has a personal stake in ensuring the success of our clients. As employee-owners of the firm, we are all personally accountable for building lasting relationships and delivering outstanding results. We put people first, whether that's our clients, our employees, or our community. Its why we listen more and work harder to understand the unique needs of our clients.
And its why we prioritize the career development of every individual on our team. People are why we do this, and why we love what we do. We are at our best when we work together. That means bringing together a diverse team of talented, passionate, multidisciplinary experts to work closely alongside clients to create comprehensive solutions to complex problems.
We believe that by working together, no problem is insurmountable.
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Notice to applicants: Background checks are carried out as part of any conditional offer made, including (but not limited to & role dependent) education, professional registration, employment, references and global watchlist screening. |
To be a considered applicant: Applicants must be authorized to work in the United States without sponsorship and able to interview on site where the position is located. |
Job Description
We are seeking a detail-oriented and organized professional with a background in library science to lead the development and management of a new Customer Relationship Management (CRM) system. This role will be responsible for overseeing data organization, integrity, and accessibility within the CRM while implementing best practices for information management. The ideal candidate will leverage their expertise in cataloging, metadata, and database management to ensure the accuracy and efficiency of data input, retrieval, and reporting
Minimum Job Requirements
- Bachelor's or Master's degree in Library Science, Information Management, or a related field.
- Experience in database management, cataloging, or archival systems.
- Strong organizational and analytical skills.
- Familiarity with CRM platforms (preferably Unanet/Cosential) and data management best practices.
- Excellent communication and training abilities.
Key Responsibilities
- Lead the implementation and customization of the CRM system.
- Maintain database integrity and accuracy, including data cleansing and duplicate record management across both the CRM system and Enterprise Resource System (ERP) housing project, firm and clients. (need some help incorporating this scope)
- Act as the Subject Matter Expert (SME) for the CRM system, evaluating new releases of Unanet CRM to determine functionality requirements and provide detailed impact analysis for affected departments/users.
- Develop and enforce data governance policies, ensuring accuracy and consistency.
- Organize, categorize, and maintain structured data within the CRM.
- Promote best practices and drive user adoption by engaging and training users; update training materials, help documents, and tips-and-tricks communications as needed.
- Generate reports and insights to support business decisions for accurate opportunity management, forecasting, and tracking sales performance..
- Support daily CRM activities for Sales & Research users in a busy front office environment.
- Collaborate across departments to identify user needs and work to optimize the user experience using CRM tools and technology.
Knowledge, Skills, and Abilities:
- Excellent verbal and written communication skills with the ability to interact effectively at all levels.
- Strong project management skills with proven ability to manage multiple priorities and deadlines.
- Demonstrated ability to provide responsive support in a fast-paced environment.
- Experience working with global teams.
- Keen eye for detail and strong analytical skills.
- Ability to prioritize and coordinate multiple projects and competing work demands while keeping the big picture in mind.
- Strong problem-solving skills and the ability to work independently.
- High proficiency in Salesforce, PowerPoint, Excel, Office 365/Skype, and Word.
- Ability to maintain confidentiality regarding company financial and other sensitive information.
Benefits
- Medical/Vision/Dental
- 401(K) with partial company matching.
- Life Insurance
- Short/long term disability
- Paid vacation
- Paid sick leave.
- Eight (8) paid holidays.
- Vehicle allowance
- Company Vehicle/gas card
- Education reimbursement program(s)
Visit: www.blecorp.com and connect with BLE on LinkedIn , and Facebook
