What are the responsibilities and job description for the Care Coordinator position at Bunny Home Care?
JOIN OUR TEAM AT BUNNY HOME CARE - TOP-RATED AGENCYBe part of the most amazing team!
Bunny Home Care is seeking a charismatic and customer-focused Care Coordinator to join our dynamic team. If you thrive on building relationships, providing top-tier customer service, and making a meaningful impact, this is the role for you!
Responsibilities:
- Manage and coordinate patient care, ensuring a smooth and high-quality experience.
- Build strong relationships with clients, caregivers, and service coordinators.
- Handle last-minute caregiver call-outs and ensure proper coverage.
- Assist with onboarding, training, and compliance for new Caregivers.
- Conduct home visits for care management and quality assurance.
- Manage a caseload of 150 clients.
- Monitor key performance indicators (KPIs) and provide feedback for improvement.
- Address caregiver and client concerns with professionalism and empathy.
- Conduct in-field marketing and event participation to support business growth.
- Actively engage in outreach efforts to identify and attract new clients.
- Build partnerships with community organizations and referral sources.
- Represent Bunny Home Care at community events(Presentations), networking opportunities, and industry-related functions.
- Educate potential clients and their families about our services.
- Sign new cases and ensure a smooth onboarding process for clients.
- Conduct quarterly evaluations to maintain service quality (Remind Clients on our 5-star reviews for participation).
Requirements:
- Strong charisma and a positive, engaging attitude
- Excellent communication and customer service skills.
- Experience in healthcare, nursing, administration, or customer service is preferred.
- Strong organizational, problem-solving, and multitasking skills.
- Team player with a warm, compassionate demeanor, especially when working with elderly clients.
- Ability to maintain strict confidentiality.
- Proficiency in computer skills, including Microsoft Office, Google Workspace, and preferably Monday and HubSpot.
- Experience working with HHA is required.
- Bilingual skills are a plus – we value the ability to connect with diverse clients.
- Valid driver’s license and reliable vehicle required for traveling to client locations.
- Willingness to travel within a 45-mile radius to support client needs.
What We Offer:
- Competitive salary with growth opportunities.
- Paid time off, health benefits, and holiday pay.
- A supportive and inclusive work environment.
Working Hours:
Full-time / Part-time
Benefits:
- Holiday Pay / Paid Time Off /Health Insurance
Work Setting: Primarily in the field, with office work and visits to client homes within a 45-mile radius.
Location: Lancaster Office: 1853 William Penn Way | Lancaster PA 17601
Our Mission:At Bunny Home Care, we are committed to providing high-quality care and support to our clients and their families. As the premier home care agency in the community, we treat everyone with dignity, respect, and dedication. Our reputation is built on delivering an outstanding customer experience.
Equal Employment Opportunity:Bunny Home Care is proud to be an equal-opportunity employer. We are committed to providing equal employment opportunities regardless of age, sex, race, religion, national origin, veteran status, disability, or other protected status in all employment practices and policies.
Job Types: Full-time, Part-time, Contract
Pay: $45,000.00 - $50,000.00 per year
Application Question(s):
- Skills: What languages can you speak?
Experience:
- in Health industry / Customer service: 1 year (Required)
Work Location: In person
Salary : $45,000 - $50,000
