Inside Sales Representative - Customer Service Rep

Inside Sales Representative - Customer Service Rep

Newton, Kansas - Full Time

Bunting is located in Newton, KS, a leading manufacturer of magnetic conveying and separation equipment serving a wide variety of industries, has an immediate opening for a Customer Service/Inside Sales Representative to provide support and technical assistance to Outside Sales Representatives and customers; taking orders, creating quote requests and sales leads; inputting sales orders into production system, daily updates to CRM, and working through issues with customers.

Role Objectives

An Inside Sales Representative will function as a liaison, provide product/services, information and resolve any emerging problems that our customer accounts might face with accuracy and efficiency. The target is to ensure excellent service standards, respond efficiently to customer inquiries and maintain high customer satisfaction.

Job Responsibilities

• Responding to inquiries via email and phone for spare parts for all units
• Look up drawings for Bill of Materials of Spare parts
• Working with engineers to identify correct parts
• Requesting quotes from vendors for spare parts
• Quoting all spare parts
• Entering orders received via email or phone calls for spare parts
• Managing emails for inside sales email
• Locating the appropriate department for the requests received
• Researching the appropriate orders or quotes affiliated with the request received
• Other duties as assigned

Education and/or Work Experience Requirements: Qualifications

• Must be able to collaborate and work with other departments.
• Great interpersonal communication skills.
• Computer skills
• MS Office Suite
• Outlook
• Epicor knowledge a plus
• Punctual and Dependable

Required Education

• Bachelor’s degree is an asset
• Mechanical background (preferred)

As the industry-leading manufacturer of magnetic technology products, Bunting Magnetics Co. has developed precision magnetic products for the worldwide printing, automotive, plastics, food, electronics, pharmaceutical and recycling industries for more than 50 years. Our family-owned group of companies manufactures products which serve global markets and include a broad range of magnetic materials and components, magnetic separation systems, material handling equipment, metal detection equipment, magnetic cylinders, bonded magnets, and assemblies.

BMC benefits include vacation, PTO, medical and dental insurance, life insurance, STD, LTD, incentive bonus.