Director of Customer Service

John Tillman Company, a division of Bunzl, is seeking a Director of Customer Service for our office in Cerritos. The Director of Customer Service will demonstrate accountability and ownership of the day-to-day management of Customer Service, Order Entry, and Work Order Management. This role will provide leadership and direction to the team, ensuring that an excellent standard of service is provided to all internal and external customers.

At Bunzl, we know that our employees are our number one asset. We seek to recruit and retain the right people who are passionate about our business. We provide opportunities for our employees so that they may progress within our company based on their talents, experiences, and their aptitude.

Responsibilities :

• Accountability and ownership of the day-to-day management of Customer Service, Work Orders and Work Order Management
• Lead the scheduling of orders driving effective shipping and production
• Demonstrate leadership competency and motivate / engage employees through training, skill set development and team building
• Provide leadership and direction to the CSRs to provide an excellent standard of service and demonstrate our value to all customers
• Drive the overall performance of staff to ensure compliance with policies, practices and approved customer service processes
• Effectively manage escalated customer interaction on customer problems, concerns, and complaints
• Evaluate CS metrics and implement improvement plans to drive results at or above expectations
• Partner with cross functional teams to lead the business to achieve sales, profitability and working capital goals
• Collaborate with the team to implement solutions-based strategies and consistency
• Lead the ERP implementation for Customer Service developing new process, procedures and training

Requirements :

Tillman's salary range is $130k to $155K plus a bonus based on experience, education, and geographic location.

So, what are you waiting for? A new career awaits you with endless opportunities.

Bunzl is a global leader in the Cleaning & Hygiene, Food Processing, Grocery, Health Care, Non-Food Retail, and Safety industries. We have grown both organically and through acquisitions to sales in excess of $10 billion. Bunzl North America is headquartered in St. Louis, Missouri. Bunzl North America owns and operates more than 100 warehouses and serves all 50 states, Puerto Rico, Canada and parts of the Caribbean and Mexico. With more than 5,000 employees and 400,000 plus supplies, Bunzl is regarded as a leading supplier in North America.

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Bunzl Distribution offers competitive salaries, a comfortable work environment, and a full range of benefits including a 401k with a company match.

Bunzl Distribution has a tradition of commitment to equal employment opportunity. It is the established policy to attract and retain the best qualified people without regard to race, color, religion, national origin, sex / gender (including pregnancy), sexual orientation, age, disability or veteran status as provided by law.

Equal Opportunity Employer / Protected Veterans / Individuals with Disabilities

The contractor will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the contractor's legal duty to furnish information. 41 CFR 60-1.35(c)

Salary : $130,000 - $155,000