Vehicle Service Contract Claims Adjuster

Job Overview:

This is not your typical Service Writer role! We are looking for current and former Service Advisors who want to take their careers to another level in a professional office environment. If you've always wanted to put your automotive knowledge to a more formal use, then this is definitely the role for you! We need sharp, talented individuals who are effective communicators to quickly identify and efficiently handle warranty related issues within our Vehicle Service Contract Department. This is a key role in our rapidly growing organization and can lead to rapid advancement for you.

This position provides support to agents, clients, and customers by adjudicating claims, providing claims status and resolving or escalating customer issues. The claims adjuster ensures proper documentation, adjudicates per the terms and conditions of the contract, utilizing available resources and meet schedule expectations informing management of any changes.

Job Responsibilities:

Handles claims related calls per work schedule performing within defined metrics

May have to order an inspection when claim is over a certain amount or possible fraud

Follows proper claims procedures as outlined in training and feedback provided by QA or Supervisor

Master understanding of clients, agents, and contract terms and conditions

Understand Exceptions based upon dealership, agent, or client as noted in system

Support other team members in assisting customers when situation requires involvement

Escalates “Hot Issues” to team lead, supervisor, or managers when unable to resolve satisfactorily

Notify Supervisor of any claims in which possible fraud is suspected

Participates in all training as required to perform the duties of the role

Takes initiative to resolve an issue rather than allow an issue to continue

Performs other related duties as required and/or assigned

The above statements are intended only to describe the general nature of the job and should not be construed as an all-inclusive list of position responsibilities.

Job Requirements:

High School Diploma or equivalent

Minimum of three years of experience within Automotive Service Industry required (Technician/Mechanic, Service Advisors, Parts Advisor)

Must possess strong Automotive Technical and Mechanical knowledge

Must have strong computer skills and the ability to troubleshoot and service policy issues

Must be proficient in Windows and MS-Office Products

Strong analytical and problem-solving skills. Superior verbal/written skills and communications skills

Good punctuation, spelling, mathematical, grammar and attention to detail

Strong interpersonal skills essential

Ability to exercise sound judgment when interacting with customers

Must be authorized to work in the U.S

Must be able to successfully pass a background check

Preferences:

Experience in customer service, insurance claims, or call/claims center environment

College degree

ASE Certifications

Company Benefits:

Medical, Dental, and Vision Insurance

Flexible Spending Account

Health Savings Account

401(k) Plan with Company Match

Company-paid Short-Term and Long-Term Disability

Company-paid Life Insurance

Paid Holidays and Vacation

Employee Referral Program

Employee Assistance Program

Wellness Programs

Paid Community Service Opportunities

Tuition Reimbursement

Ongoing Training & Personal Development

Resume to omutaqi@buraqhr.com

Job Type: Full-time

Pay: $48,000.00 - $50,000.00 per year

Benefits:

• 401(k)
• Health insurance
• Paid time off
• Tuition reimbursement

Ability to Commute:

• Greenville, SC 29609 (Required)

Ability to Relocate:

• Greenville, SC 29609: Relocate before starting work (Required)

Work Location: In person

Salary : $48,000 - $50,000