Customer and Sales Support Specialist

CUSTOMER AND SALES SUPPORT SPECIALIST

In office position located in Chesapeake, VA

Come join our team!

Burdette Beckmann Inc. (BBI) is a best in class, national candy/snack food broker in business for 60 years with a strong focus in giving back. We strive to make a difference in the community and our culture is defined by a sense of family.

We offer a comprehensive health & benefits package and paid time off. Learn more about us at: www.bbiteam.com.

This role serves as the key point of contact between snack and confection manufacturers and customers, ensuring accurate and timely order processing and related follow-up while delivering exceptional service. Additionally, the position plays a vital support role to Account Executives, helping drive the company’s sales objectives. On our team, we focus on great relationships – with each other and our clients and customers.

Recipe for Success:

• Minimum High School. Associate or Bachelor’s degree in Business, Marketing or related field is preferred.
• Must have a minimum of 3 years of related experience in Sales Support or Administrative Support functions in a fast-paced office environment, ideally within a sales or manufacturing company setting.
• Prior work experience within a CPG (Consumer Packaged Good) broker, sales agency or other food products is desirable.
• Prior experience entering and tracking orders.
• Prior experience providing administrative support, ideally to a sales team.
• Strong computer skills are a must- including intermediate to advanced level Microsoft Suite- Word, Excel, PowerPoint, Outlook. Prior experience with MCS or other order entry software is an asset.
• Comfortable working with computers and learning new software.
• Proficient in keyboarding with a strong emphasis on accuracy in data entry
• Inquisitive nature with strong research, follow-up and problem-solving skills.
• Excellent attention to detail, organization, and analytical skills with the ability to manage competing priorities.
• Works with a sense of urgency, able to meet deadlines and work in a fast paced, changing environment.
• Strong interpersonal skills with excellent, professional, verbal/written communication skills. Proven ability to build relationships.

Here is a taste of what you will be doing:

• Accurately processing orders by verifying customer and order details, including dates, items, pricing, and other relevant information; follow up with customers as needed to correct discrepancies.
• Proactively communicating with customers regarding key order information such as unit pricing, order confirmations, shipping dates, and any changes or updates.
• Investigating and resolving order-related issues in a timely and professional manner, including quality concerns, credit or collections matters, pricing discrepancies, and over/under shipments.
• Identifying customer needs and delivering effective, tailored solutions to ensure satisfaction and retention.
• Building and maintaining strong relationships with customers and clients through positive and consistent communication.
• Keeping accurate and detailed records of all customer and client interactions.
• Completing New Item Forms with accuracy and attention to detail.
• Following up on past due invoices and resolve short payment discrepancies through reconciliation efforts.
• Providing comprehensive administrative support to the sales team, including the preparation of reports and presentations.
• Other duties and projects as assigned.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Customer and Sales Support Specialist. It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Policy

Burdette Beckmann Inc. (BBI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Application Question(s):

• Do you have intermediate Outlook, Excel and PowerPoint Skills?

Experience:

• Administrative: 3 years (Required)

Ability to Commute:

• Chesapeake, VA 23320 (Required)

Work Location: In person