Customer Support Specialist

Burdette Beckman Inc. (BBI) is a best in class, national candy/snack food broker in business for 60 years with a strong focus in giving back. We strive to make a difference in the community and our culture is defined by a sense of family.

We offer a comprehensive health & benefits package and paid time off. Learn more about us at: www.bbiteam.com.

We are seeking a service-oriented, Customer Support Specialist to join our team. The ideal candidate will possess excellent communication, data entry skills and logistics/order tracking experience. A successful candidate must show initiative, possess critical thinking skills, and the ability to successfully manage multiple priorities.

On our team, we focus on great relationships – with each other and our clients and customers.

Recipe for Success:

• Minimum High School Diploma
• Minimum of 2 years of Customer/Sales Support and administrative experience. Order entry experience is an asset.
• Prior experience with logistics/tracking orders is needed.
• Prior work experience within a CPG (Consumer Packaged Good) broker, sales agency or other food products is desirable.
• Strong computer and data entry skills are a must including Microsoft Outlook, Excel . Prior experience with MCS, EDI or other order entry software is an asset.
• Excellent verbal and written communication skills
• Can do attitude exhibiting a high level of professionalism, personal accountability and accuracy.
• Proven ability to effectively multi-task. Excellent attention to detail and data entry capabilities.

Here is a taste of what you will be doing:

• Problem resolution including order entry/management and post sales activities to ensure customer satisfaction.
• Handle Customer issues regarding quality, credit/ collections issues, and transportation in a professional manner.
• Identify customer needs and provide appropriate solutions.
• Develop and maintain customer and client relationships.
• Maintain accurate records of customer interactions.
• Copies for the Sales Team as needed.

Disclaimer

The above statements are intended to describe the general nature and level of work being performed by the Customer Support Specialist It is not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.

EEO Policy

Burdette Beckmann Inc. (BBI) provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

Job Type: Full-time

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Referral program
• Vision insurance

Shift:

• Day shift

Work Location: In person