What are the responsibilities and job description for the Desktop Support Engineer @ Plano, Texas Onsite // Face to face Interview position at BURGEON IT SERVICES LLC?
Job Details
Position: Associate TIM Engineer /Desktop Support Engineer
Location: Plano, Texas Onsite
Duration: Long Term Contract
Mode of interview: Face to face Interview
Job Description
- Single point of contact for end user to receive support and maintenance for computers and network system
- Ensure that Incidents and Service Requests have been dealt with to the Business user s satisfaction
- Ensure that response time and resolution time objectives are met as defined in the SLA
- Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
- Customize desktop hardware to meet user specifications and site standards.
- Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
- Working knowledge of SCCM, AD, Exchange 2007/2010, DHCP, DNS and remote control tools.
- Troubleshooting network connectivity in a LAN/WAN environment.
- Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
- Work with WDS Management team to test and deploy desktop images.
- Provide and support Data Centre Activities.
- Support all Microsoft, third party and internally designed applications.
- Provide detailed documentation and communicate precisely with other IT teams as required.
- Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
- Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
- Knowledge of all software applications used within the organization.
- Responsible for tracking hardware and software inventory Skills: In depth knowledge of Windows desktop technologies.
- In depth knowledge of Desktop and laptop hardware.
- Intermediate knowledge of TCP/IP, DNS and Internetworking Technology.
- Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
- Knowledge of ITIL.
- Knowledge of Server, Voice & Communications Infrastructure.
- Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
- Knowledge of Audio and Video Conferencing technologies.
- Good communication Skills (both verbal and written).
Thanks & Regards
Rakesh Vangala
Team Lead
Burgeon IT Services LLC.
Contact:
Email Id: OR
Website: , LinkedIn:
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