What are the responsibilities and job description for the IMS Core Engineer @ Plano, TX - Onsite - Full Time position at BURGEON IT SERVICES LLC?
Job Details
Role: IMS Core Engineer
Location: Plano, TX - Onsite
Type: Fulltime
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In this role, what you will be doing
The Senior Core Ops Engineer will maintain the resiliency and operational aspects. Will analyze service and system issues, determine root-cause for failure and develop corrective actions. Corrective actions can range from configuration changes to developing new operational procedures. Will contribute to on-going process improvement reviews using Key Performance Indicator (KPI) metrics to eliminate errors, maximize hardware/software efficiencies and increase service up-time leading to an overall excellent customer experience.
In this role, you will:
- Provide technical troubleshooting expertise in resolving the incidents escalated to your organization
- Be the subject matter expert for Messaging [both SMS and MMS] and Voicemail solutions. Mavenir product expertize is preferred. Additionally 911, LI [Calea], Nokia SDL, Oracle Packet Core is a plus
- Handle Outages/Service degradations, perform initial RCA and coordinate with vendors, Engineering teams to compose final RCA.
- Lead troubleshooting bridges with internal & vendor teams as needed.
- Engage and escalate issues with Core Tier III / Engineering team when critical, time sensitive support and resolution is needed.
- Work with technical teams to document troubleshooting steps and methods to improve processes.
- Provide lead support with Market Teams to troubleshoot/resolve complex issues
- Engage and escalate issues with vendors when critical/time sensitive support and resolution is needed.
- Develop key metrics for performance monitoring and service assurance.
- Closely working with the vendors for Incident resolution and RCA
- Knowledge of SA Core, Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
- Work on the 5G Standalone Core Network functions (NRF, BSF, NSSF, SEPP, NEF, SCP & PCF) , IMS & Messaging domains.
- Engage with the engineering teams from DISH & vendors in helping triage & debug complex network activities
- Work with our performance engineering teams & NOC to establish and continuously enhance the baseline KPIs required to measure the health of our network.
- Engage and escalate issues with the Tier II & III team when critical/time-sensitive support and resolution are needed.
- Other duties as assigned
- This position may provide on-call support on a rotational basis.
Skills, Experience & Requirements:
- Bachelor s degree in electrical, Electronics, Computer Science or Telecommunications Engineering
- 5 to 10 years of experience working within the Wireless industry on either the carrier or vendor side of the house.
- Expertise in Mavenir SMSC, MMSC product solutions
- Strong knowledge of one or more Core Network solutions for 911, LI [Calea], Nokia SDL, Oracle nodes [NRF, PCF, BSF].
- Knowledge of Edge, RAN, Transport, Virtual/Cloud environments, orchestration and FCAPS platforms.
- Cloud-native experience in AWS environment preferred.
- Curious-minded, striving for continuous learning and innovation
- Outstanding verbal and written communication skills
- Strong knowledge of Core Network solutions for 4G/5G (SA).
- Nokia, Mavenir and Oracle experience should be an advantage.
- Ability to analyze a high volume of technical data and work in a fast-paced environment.
- Strong problem solving, analytical, and time management skills.
