What are the responsibilities and job description for the Desktop Technical Lead Engineer position at BURGEON IT SERVICES?
Position : Desktop Technical Lead Engineer
Location : PLANO, Texas Onsite
Duration : Long Term Contract
Note : Face to face Interview
Skills :
Lead Experience
DHCP
SCCM
Office 365 troubleshooting
Outlook troubleshooting
MS Office troubleshooting
Migration Experience
MS teams issue
Laptop reimage
Intune
Job Description :
Single point of contact for end user to receive support and maintenance for computers and network system
Ensure that Incidents and Service Requests have been dealt with to the Business user ¿s satisfaction
Ensure that response time and resolution time objectives are met as defined in the SLA
Install, upgrade, support and troubleshoot for printers, computer hardware and any other authorized peripheral equipment.
Customize desktop hardware to meet user specifications and site standards.
Diagnose and quickly resolve a wide range of Windows applications and networking problems to help minimize downtime.
Working knowledge of SCCM, AD, Exchange 2007 / 2010, DHCP, DNS and remote control tools.
Troubleshooting network connectivity in a LAN / WAN environment.
Performs general preventative maintenance tasks on computers, laptops, printers and any other authorized peripheral equipment.
Work with WDS Management team to test and deploy desktop images.
Provide and support Data Centre Activities.
Support all Microsoft, third party and internally designed applications.
Provide detailed documentation and communicate precisely with other IT teams as required.
Escalate issues and involve experts wherever required in order to resolve issues as quickly as possible.
Ensure that there is sufficient support to clients and provide friendly customer service. Works with vendor support contacts to resolve technical problems.
Knowledge of all software applications used within the organization.
Responsible for tracking hardware and software inventory Skills : In depth knowledge of Windows desktop technologies.
In depth knowledge of Desktop and laptop hardware.
Intermediate knowledge of TCP / IP, DNS and Internetworking Technology.
Intermediate knowledge of Microsoft Office (Word, Excel, PowerPoint, Outlook).
Knowledge of ITIL.
Knowledge of Server, Voice & Communications Infrastructure.
Knowledge of various Operating systems (e.g. Windows, Linux, Apple).
Knowledge of Audio and Video Conferencing technologies.
Good communication Skills (both verbal and written).
Thanks & Regards
Rakesh Vangala
Team Lead
Burgeon IT Services LLC.
Contact : 302-439-7230.
Email Id : rakesh@burgeonits.com OR rakesh.v@burgeonits.net
Website : , LinkedIn : linkedin.com / in / rakesh-v-ba1422177
NOTE : We respect your Online Privacy. This is not unsolicited mail. If you are not interested in receiving our E-mails then please reply with a "REMOVE"
Keep a pulse on the job market with advanced job matching technology.
If your compensation planning software is too rigid to deploy winning incentive strategies, it’s time to find an adaptable solution.
Compensation Planning
Enhance your organization's compensation strategy with salary data sets that HR and team managers can use to pay your staff right.
Surveys & Data Sets
What is the career path for a Desktop Technical Lead Engineer?
Sign up to receive alerts about other jobs on the Desktop Technical Lead Engineer career path by checking the boxes next to the positions that interest you.
