What are the responsibilities and job description for the Major Incident Manager //This is a Night Shifts Opportunity 6:40PM - 8:00 am (Fri, sat & Sun) position at BURGEON IT SERVICES?
Job Title : Major Incident Manager
Location : WILMINGTON, DE Onsite
Duration : Full Time
This is a Night Shifts Opportunity 6 : 40PM - 8 : 00 am (Fri, sat & Sun)
Primary Skills
Incident Management
Job Description :
- 3 years of experience as a Major Incident Manager
- Review proposed Major Incidents and access validity based on business impact
- Facilitate troubleshooting on bridge calls to drive issues to resolution
- Document activities and discussions around major incidents
- Communicate throughout any event to required levels of leadership
- Generate and Distribute an after-action report (RCA) for every Major Incident
- Recommend corrective actions to the Problem process for postmortem discussion
- Review and correct SOP(s) / Documentation as requested
- Contractor shall facilitate a Daily Operations call reviewing previous major incidents and reviewing upcoming changes
- Contractor shall consolidate and provide daily reports reviewing incidents, changes and problems within the environment
- Contractor shall assist in the problem management activities and process as needed, including but not limited
- Act as scribe during regular Problem review meetings
- Recommend corrective actions based on Major Incident events
- Ensure Problem management resources receive all pertinent information regarding problems or Root Cause Analysis
- Flexible to work in any shift
- Good communication skills to interact with both customer and end users
Thanks & Regards
Rakesh Vangala
Team Lead
Burgeon IT Services LLC.
Contact : 302-439-7230
Email Id : rakesh@burgeonits.com OR rakesh.v@burgeonits.net
Website : , LinkedIn : linkedin.com / in / rakesh-v-ba1422177
