What are the responsibilities and job description for the Director of Operations position at Burger King - 7766 - Redwood Drive?
DIRECTOR OF OPERATIONS
Reports to: CEO
Summary
Directs and coordinates all activities of a designated area of operating restaurant units, to include profitability, sales growth, QSC, customer satisfaction, facility maintenance, and security.
ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:
- Directs compliance of restaurants with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to state and federal regulations.
- Inspects premises of assigned areas/restaurants to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances as well as company operation standards.
- Reviews operational records and reports of district managers and restaurant managers to analyze sales and profitability for the region. Identifies potential problem areas and works through district managers to implement action plans for correction.
- Responsible for the accuracy and timeliness of all financial reporting required.
- Direct sales and promotional activities of assigned restaurants. Assesses effectiveness of local marketing efforts conducted within the region.
- Facilitates the implementation of annual restaurant budgeting for the assigned region to include identification of emerging trends or situations which may impact the business, past financial analysis to project the future sales and profitability, and preparation of capital spending requirements to maintain and/or enhance the business.
- Responsible for completing any requirement business and/or financial reports such ROI analysis, food cost analysis, pricing impact, and breakeven analysis.
- Responsible for compiling and presenting formal presentations to represent the performance of the region.
- Negotiates with vendors to enter contracts for regional services and/or products not offered through national distribution.
Supervisory Responsibilities
Manages District Managers who supervise multiple restaurants in region. Responsible for overall direction coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with the organization’s policies and applicable laws. Responsibilities include interviewing, hiring, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.
To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.
RESOLVE
It is critical that the candidate has a strong desire to make a positive impact in people’s lives, to pursue excellence and have a passion for the QSR industry.
EDUCATION and/or EXPERIENCE
Bachelor’s degree (B.A.) from four-year College or university; five to seven years related experience and/or training; or equivalent combination of education and or QSR experience.
COMMUNICATION SKILLS
Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.
MATHEMATICAL SKILLS
Understanding of P&L analysis and problem solving. Budgeting, Labor Analysis, Inventory Control, Cash Controls, Yields and calculating food costs (theoretical vs. actual)
REASONING ABILTY
To be able to solve problems and deal with a variety of complex issues that is common in the QSR business. Must be able to exercise sound judgment in considering course of action; must be able look at internal and external factors when making decisions.
LEADERSHIP SKILLS
Demonstrates leadership and sound business ethics; shows consistency among principle, values, and behavior; Builds trust with others through own authenticity and follow-through on commitments; Ability to work well with others; Actively breaking down barriers to diversity. Must be able to display passion and optimism; mobilize others to fulfill the vision. Communicate change effectively; Builds commitment and overcomes resistance; Prepares and support those affected by change. Develops strategies to achieve organizational goals; Understands organization’s strengths and opportunities.
COMPUTER SKILLS
Proficient in a variety of technology systems including Microsoft Office (Excel, Word, and Outlook) and ability to learn and adapt to new systems quickly
LICENSE
Must have a valid driver’s license, current car insurance. Must be at least 18 years of age.
TRAVEL
Position requires travel to assigned locations. Must be flexible and able to travel within designated areas.
COMPENSATION
Based on appropriate pay band commensurate with experience field incentive bonus based on performance and profitability of the company operations.
BENEFITS
Auto allowance, Insurance benefits, Vacation, Cell phone allowance, Laptop and Gas card
BACKGROUND CHECK
Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position.
WORK ENVIRONMENT
The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
EQUIPMENT
Fryers, broilers, flat top grills, walk in freezer, menu boards, computers, cash registers, warmer lights, filtering machines, oven, steam units, holding cabinets, slicers, storage units, soda fountain hook up station, microwave ovens, insulated oven mitts, toasters, cooking utensils, and drive thru communication systems.
ENVIRONMENTAL CONDITIONS
- The employee is subject to inside environmental conditions, protection from weather conditions, but not necessarily from temperature changes.
- The employee is subject to both environmental conditions; work activities occur both inside and outside.
- The employee is subject to extreme cold temperatures below 32 degrees for periods of time.
- The employee is exposed to hazards which includes a variety of physical conditions, such as moving mechanical parts, electrical current, exposure to high heat of chemicals.
- The employee is subject to one or more of the following conditions: fumes, odors, dust, mist, gases or poor ventilation
PHYSICAL DEMANDS:
The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
While performing the duties of this job, the employee is regularly required to stand; use hands to handle or feel; reach with hands and arms and be able to communicate. The employee is frequently required to walk; stoop, kneel, crouch, push and pull. The employee is occasionally required to sit and climb or balance. The employee must regularly lift and /or move up to 10 pounds, frequently lift and/or move up to 25 pounds and occasionally lift and/or move up to 50 pounds.
Salary : $95,000 - $150,000