What are the responsibilities and job description for the Crew Member position at Burger King?
SUMMARY
- Serve customers politely and efficiently
- Prepare food products to the correct specification
- Ensure dining areas, kitchen and equipment are clean and tidy
OPERATIONAL STANDARDS
- Able to work on all workstations as required including
- Prepare all products to the correct standards
- Make sure all surfaces, equipment and utensils are cleaned and sanitized before, during and after use
- Carry out cleaning of kitchen and dining areas.
- Comply with all legal and company standards with regard to Health and Safety, fire safety, security and hygiene
- Report all hazards and/or concerns immediately to the manager on duty
CUSTOMER SERVICE
- Serve all customers efficiently and in a friendly manner, ensuring that food is hot, served quickly and neatly presented.
- Provide all customers with accurate orders, including condiments as required for their meal
- Keep the Dining Area free from litter and clean all surfaces regularly
- Answer customer queries or promptly direct customer complaints to the manager
- Recognize and act on individual customer needs e.g. parents with children, elderly and disabled customers
