Director of Operations

Director of Operations

Department: Operations

Reports to: CEO

Summary

Directs and coordinate all activities of a designated area of operating restaurant units, to include profitability, sales growth, QSC, customer satisfaction, facility maintenance, and security.

ESSENTIAL DUTIES AND RESPONSIBILITIES include, but not limited to the following:

• Directs compliance of restaurants with established company policies, procedures, and standards such as safekeeping of company funds and property, personnel and grievance practices, and adherence to state and federal regulations.
• Inspects premises of assigned areas/restaurants to ensure that adequate security exists and that physical facilities comply with safety and environmental codes and ordinances as well as company operation standards.
• Reviews operational records and reports of district managers and restaurant managers to analyze sales and profitability for the region. Identifies potential problem areas and works through district managers to implement action plans for correction.
• Responsible for the accuracy and timeliness of all financial reporting required.
• Direct sales and promotional activities of assigned restaurants. Assesses effectiveness of local marketing efforts conducted within the region.
• Facilitates the implementation of annual restaurant budgeting for the assigned region to include identification of emerging trends or situations which may impact the business, past financial analysis to project the future sales and profitability, and preparation of capital spending requirements to maintain and/or enhance the business.
• Responsible for completing any requirement business and/or financial reports such ROI analysis, food cost analysis, pricing impact, and breakeven analysis.
• Responsible for compiling and presenting formal presentation to represent the performance of the region.
• Negotiates with vendors to enter into contracts for regional services and/or products not offered through national distribution.

Supervisory Responsibilities

Manages District Managers who supervise multiple restaurants in region. Responsible for overall direction coordination, and evaluation of these units; Carries out supervisory responsibilities in accordance with the organizations policies and applicable laws. Responsibilities include interviewing, hiring, appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required.

RESOLVE

It is critical that the candidate has a strong desire to make a positive impact in peoples lives, to pursue excellence and have a passion for the QSR industry. GHAIs goal is to become the employer of choice; therefore Director of Operations must demonstrate success behaviors and at all times.

EDUCATION and/or EXPERIENCE

Bachelors degree (B.A.) from four-year College or university; five to seven years related experience and/or training; or equivalent combination of education and or QSR experience.

COMMUNICATION SKILLS

Ability to demonstrate excellent written and oral communication skills; Ability to listen to understand other points of view before responding; Ability to influence others to gain commitment; Ability to present information in a clear and concise manner.

MATHEMATICAL SKILLS

Understanding of P&L analysis and problem solving. Budgeting, Labor Analysis, Inventory Control, Cash Controls, Yields and calculating food costs (theoretical vs. actual)

REASONING ABILTY

To be able to solve problems and deal with a variety of complex issues that is common in the QSR business. Must be able to exercise sound judgment in considering course of action; must be able look at internal and external factors when making decisions.

LEADERSHIP SKILLS

Demonstrates principled leadership and sound business ethics; shows consistency among principle, values, and behavior; Builds trust with others through own authenticity and follow-through on commitments; Ability to relate well to people of all types; Actively breaking down barriers to diversity. Must be able to display passion and optimism; mobilize others to fulfill the vision. Communicate change effectively; Builds commitment and overcomes resistance; Prepares and support those affected by change. Develops strategies to achieve organizational goals; Understands organizations strengths and opportunities.

COMPUTER SKILLS

Proficient in computer based programs systems. Proficient in Excel, Word, and PowerPoint programs as well as the Internet.

LICENSE

Must have a valid drivers license, current car insurance.

TRAVEL

Position requires travel to assigned locations. Must be flexible and able to travel within designated areas.

COMPENSATION

Based on appropriate payband commensurate with experience field incentive bonus based on performance and profitability of the company operations.

BENEFITS

Car allowance - $500 per month, Insurance benefits, Vacation, Cell phone allowance

BACKGROUND CHECK

Candidates are required to pass background check and drug test criteria as a condition of promotion or hire to this position.