What are the responsibilities and job description for the Hourly Manager position at Burger King?
Job Summary: The Hourly Manager delivers the Customer Promise through direction of crew, customer service and operations during assigned shifts. This role is responsible for restaurant operations during assigned shifts when the Restaurant Manager (RM) is not present.
Main Responsibilities:
1. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.
Main Responsibilities:
1. Leads Shift Operations: Directs efficient and accurate preparation and sale of products for prompt customer delivery within established speed of service guidelines.
- Provides production direction to crew in a clear, concise way.
- Sets an example for crew by working hard to implement shift plan ensuring swift and smooth production.
- Identifies and solves bottlenecks in food preparation and Customer Promise delivery to increase speed of service.
- Demonstrates patience and a positive attitude with crew while delegating tasks and giving instructions.
- Makes a professional impression on customers and crew through positive, courteous, and friendly attitude.
- Works with crew to act on customer feedback and resolve customer complaints in a timely, friendly and professional manner.
- Directs crew to take pride in the details of delivering the Customer Promise and Brand Delivery Standards.
- Demonstrates flexibility to meet different team needs to ensure Customer Promise delivery.
- Delegates work to crew members in a way that encourages them to work together during shift to ensure the restaurant operates to KB/BKC standards.
- Assists RM's in training crew members on workstations and making them feel their contributions are valuable.
- Sets challenging goals for self and crew during shift and ensures accountability.
- Directs crew members to do what it takes to maintain restaurant and equipment cleanliness and sanitation standards.
- Takes initiative to immediately report violations of safety, sanitation or security policies to restaurant management and perform short-term solutions.
- Motivates crew members to comply with loss control procedures and to maintain a safe and secure environment for customers and other crew members.
- Demonstrates to restaurant management that he/she can be relied upon to maintain compliance during shift.
- Completes checklists and procedures for cash reporting, inventory control, and scheduling during shift.
- Seeks coaching from others to increase understanding of restaurant financial controls.
- Helps to remove performance barriers and provides resources for crew and restaurant to perform well.
- Must be at least 18 years of age.
- High school diploma or equivalent.
- English language proficiency that enables speech clarity and proficient verbal and written comprehension.
- Basic Math Skills.
- The incumbent has completed the following internal certification training programs or is willing to complete them within the timeframe prescribed by KB Fast Foods, including but not limited to: Basic Management Training (BMT), and Serve Safe.
