What are the responsibilities and job description for the Call Center Representative - Healthcare position at Burgess Information Systems?
SHIFT: 11am - 8pm, Monday - Friday
SALARY: $16 hourly
The Patient Services Representative (PSR) is responsible for inbound and outbound calls/emails/text for a variety of activities related to patient’s enrollment and refills for Mail Order programs. The PSR will verify information and enter it into the system to process request to the pharmacy for filling of the prescription.
Bilingual English/Spanish is a plus!
ESSENTIAL DUTIES AND RESPONSIBLITIES include but are not limited to the following:
- Promptly and courteously answer incoming telephone calls
- Manages outbound outreach for enrollment and or refills
- Assess, prioritize and resolve client issues using good listening and comprehension skills
- Escalate issues to management as appropriate
- Document and retain all pertinent information
QUALIFICATIONS AND REQUIREMENTS
- A minimum of 1 year of Call Center experience (both inbound and outbound call centers) Strongly preferred
- Commercial/Medicare/Medicaid Insurance Verification background preferred
- Patient Intake experience is a plus
- Bilingual English/Spanish is a plus
- Excellent telephone etiquette and verbal/written communication skills preferred
- Proficient in Microsoft Office applications preferred
- Highly organized and motivated with excellent time management skills preferred
- Ability to work independently and on a team
- Attention to detail
EDUCATION
High School Graduate required
Pharmacy Technician Certification is a plus.
PHYSICAL DEMANDS
Requires sitting, standing, and occasional light lifting.
ProCare Rx will never ask for a financial commitment from an applicant as part of our recruitment process. All interviews are conducted in-person OR through video conference invitations from official company emails. For inquiries, please contact our official recruitment team at (678) 248-4755 or email us at HR@procarerx.com.
ProCare Rx is an Equal Opportunity Employer.
Salary : $16
