What are the responsibilities and job description for the Parts Advisor position at Burke Equipment Company?
At Burke Equipment Company, we take pride in being a leader in the equipment industry, delivering exceptional customer experiences and reliable solutions. We’re looking for a motivated and detail-oriented Parts Advisor to join our team and play a critical role in ensuring our customers receive the high-quality service and support they’ve come to expect.
Key Responsibilities:
- Customer Support: Provide professional and courteous assistance to customers, answering inquiries about parts availability, pricing, and order status.
- Order Fulfillment: Accurately locate, pull, and process customer orders promptly while verifying pricing and invoicing details.
- Inventory Management: Monitor stock levels, place orders for new parts, and keep inventory organized and current.
- Product Knowledge: Stay up to date with product lines, manufacturer updates, and changes to ensure the correct parts are recommended, ordered, and stocked.
- Proactive Outreach: Follow up with customers on outstanding orders, ensuring satisfaction and building lasting relationships.
- Team Contribution: Assist with physical inventory counts, maintain a clean and organized parts department, and collaborate with the team to improve operational efficiency.
- Problem Solving: Research and resolve customer complaints in a timely and effective manner.
Qualifications:
- Experience with tractor, mower, and construction equipment parts is highly preferred.
- Strong customer service and communication skills.
- Ability to lift and carry items up to 50 lbs. as needed.
- Detail-oriented with excellent organizational and problem-solving abilities.
- Familiarity with inventory management and ordering processes is a plus.
- Basic computer skills for order processing and inventory systems.
Why Join Burke Equipment Company?
- Be part of a passionate and supportive team dedicated to excellence in the equipment industry.
- Work in a dynamic environment where your contributions directly impact customer satisfaction and company success.
- Access to ongoing training and opportunities for career growth.
If you’re a proactive problem solver with a customer-first attitude and a passion for the equipment industry, we’d love to hear from you!
Job Type: Full-time
Pay: $18.00 - $22.00 per hour
Benefits:
- 401(k) matching
- Dental insurance
- Employee discount
- Health insurance
- Life insurance
- Paid time off
- Prescription drug insurance
Schedule:
- 8 hour shift
Education:
- High school or equivalent (Required)
Experience:
- Parts: 1 year (Preferred)
License/Certification:
- Driver's License (Preferred)
Ability to Relocate:
- Delmar, DE 19940: Relocate before starting work (Required)
Work Location: In person
Salary : $18 - $22
