What are the responsibilities and job description for the Service Writer position at Burke Equipment Company?
Overview:
Join Burke Equipment Company, a premier lawn and garden, landscaping, construction, and agricultural dealership renowned for quality service and expert delivery of Kubota and Toro equipment solutions. As we expand, we're seeking a Service Writer/Advisor committed to excellence, customer satisfaction, and growth within the industry.
Role Overview:
As a Service Writer/Advisor, you'll be the frontline of communication between our customers and our service team, ensuring smooth and effective management of maintenance and repair processes for our Kubota and Toro equipment lines.
Key Responsibilities:
- Greet customers and gather information about their equipment needs and issues.
- Write up service orders, outlining detailed information on the diagnostic findings and required repairs.
- Schedule and coordinate service appointments, ensuring optimal workflow and customer satisfaction.
- Communicate effectively with the technicians, relaying customer needs and ensuring all services are performed to the highest standards.
- Explain service costs and work performed to customers, ensuring transparency and building trust.
- Manage service records and documentation, maintaining accurate and up-to-date information.
- Follow up with customers on service experience and manage feedback to improve service delivery.
Skills:
- Proven experience as a Service Writer/Advisor, preferably in diesel machinery or related fields.
- Strong understanding of Kubota and Toro equipment and the ability to articulate technical issues and recommended repairs to customers.
- Excellent organizational, communication, and interpersonal skills.
- Proficiency in using service management software and tools.
We Offer:
- A competitive salary.
- Comprehensive benefits package including health, dental, and vision plans.
- Simple/401k retirement plan with company match.
- Paid time off, including holidays, sick, personal, and vacation time.
- A dynamic and supportive work environment with opportunities for professional growth and advancement.
Additional Information:
- All applicants must successfully pass a drug screening and background check as part of our commitment to a safe and secure work environment.
To Apply:
Interested candidates should email their resume to bzeigler@burkeequipment.com with "Service Writer/Advisor" as the subject. We're excited to have you join our team where precision and customer satisfaction are at the forefront of what we do.
Visit us at: https://burkeequipment.com to learn more!
Job Type: Full-time
Pay: $23.00 - $27.00 per hour
Expected hours: 40 – 44 per week
Benefits:
- Dental insurance
- Employee discount
- Health insurance
- Paid time off
- Retirement plan
- Vision insurance
Shift:
- 8 hour shift
Work Days:
- Monday to Friday
- Weekends as needed
Language:
- English (Required)
Ability to Commute:
- Newark, DE 19702 (Required)
Ability to Relocate:
- Newark, DE 19702: Relocate before starting work (Required)
Work Location: In person
Salary : $23 - $27