What are the responsibilities and job description for the Massage Manager position at Burke Williams Day Spas, Inc.?
Massage Department Manager
Mission Viejo
Position Summary/Scope of Responsibility:
The Massage Manager will focus on all areas of management that directly correlate to providing exceptional massage therapy at their specific Burke Williams location. This would include facilitating therapist training, communication, therapist evaluations, focusing on therapist retention and recognition, increasing morale, and providing ongoing therapist development focused on elevating the quality of service. In addition, the massage manager is responsible for ensuring that new hire and ongoing specialty training support our treatment protocols, mission statement, and guiding principles. The Massage Manger must also lead by example and encourage the standards of ACT/pride and graciousness in the massage team.
Structure:
The Massage Manager reports directly to the Massage Director, the Chief Treatments Officer and their prospective General Manager. They will work alongside their perspective locations core management team and the Massage Director to achieve the goals and vision for the massage department.
Primary Job Duties/Expectations:
Mission Viejo
Position Summary/Scope of Responsibility:
The Massage Manager will focus on all areas of management that directly correlate to providing exceptional massage therapy at their specific Burke Williams location. This would include facilitating therapist training, communication, therapist evaluations, focusing on therapist retention and recognition, increasing morale, and providing ongoing therapist development focused on elevating the quality of service. In addition, the massage manager is responsible for ensuring that new hire and ongoing specialty training support our treatment protocols, mission statement, and guiding principles. The Massage Manger must also lead by example and encourage the standards of ACT/pride and graciousness in the massage team.
Structure:
The Massage Manager reports directly to the Massage Director, the Chief Treatments Officer and their prospective General Manager. They will work alongside their perspective locations core management team and the Massage Director to achieve the goals and vision for the massage department.
Primary Job Duties/Expectations:
- Represent and maintain massage standards as taught in new hire training, as well as upholding and maintaining all service standards and service protocols as taught in the Burke Williams Training Center.
- Maintain complete and current knowledge of all treatment protocols, product knowledge, and additional items to facilitate ongoing new hire and specialty training.
- Attend and participate in massage leadership team meetings.
- Develop and implement ongoing follow up programs to support massage therapists in achieving their evaluation benchmarks.
- Address and successfully resolve guest discounts and complaints in partnership with AFM/GEM when necessary.
- Address and successfully follow up with therapist based on guest feedback via web site feedback, facility surveys, Guest Services, comment cards, and discount details, etc.
- Develop and implement communication systems for therapist to give immediate guest feedback to management.
- Support and facilitate Massage Therapist attendance at training for specialty treatments, enhancements and new service launches.
- Perform Massage Therapist annual evaluations. When applicable, create performance plan, including follow up training plan and check in points.
- Maintain thorough understanding of all policies, procedures and guidelines for Burke Williams Massage Therapists.
- Implement and encourage ongoing staff recognition.
- Uphold and create ongoing awareness for training and standard on boundaries and draping policies.
- Schedule, plan, and execute massage team meetings in partnership with facility core team.
- Focus on hands on development with all massage therapists.
- Support and facilitate ongoing development of massage team to support enhancements, return rate and department specific treatment, and specialty sales with the focus on treatment customization.
- Focus on creating awareness on member retention and supporting successful resolution of member issues arising from guest complaints and feedback given by member to massage team. Partner with General Manager and core management team on planning.
- Successful integration and onboarding on new hired massage therapists.
- Ensure a positive and professional cooperative team environment that promotes trust, integrity, and superior performance that protects Burke Williams’ interests as Employer of Choice for all employees.
- Demonstrate integrity, honesty and knowledge to promote company culture, values and mission both in the work environment and at all employer events.
- Maintain regular and prompt communication with Massage Director.
- Proficiency in Microsoft Office, Excel, Outlook
- Basic knowledge of FTS and its report functions
- Communication, attitude, and teamwork with guests, peers, and management team.
- Salary $67k incentives
- Valid Massage License
- Mentor experience a plus.
- 3-5 years hands on experience as a licensed massage therapist; 2 years teaching and/or management experience required.
- Proficient in deep tissue, pregnancy, Swedish techniques
Salary : $67,000
