What are the responsibilities and job description for the Assistant Operations/Distribution Manager position at Burke Williams?
Assistant Operations / Distribution Manager
Location : San Jose
Full time
Position Summary / Scope of Responsibility :
The Assistant Operations / Distribution Manager will focus on all areas of management that directly correlate to providing exceptional and efficient behind the scenes at their specific Burke Williams location. This would include facilitating communication, support staff evaluations, focusing on staff retention and recognition, increasing morale, and providing ongoing development focused on elevating the quality of customer service at our spas. In addition, the Assistant Operations / Distribution Manager is responsible for ensuring that all maintenance and sanitation protocols and standards are maintained throughout the facility. The Assistant Operations / Distribution Manager must also lead by example and encourage the standards of ACT / pride and graciousness.
Structure :
The Assistant Operations / Distribution Manager reports directly to the Operations Manager and their prospective General Manager. They will work alongside their perspective locations core management team to achieve the goals and vision for the spa facility.
Primary Job Duties / Expectations :
- Represent and maintain distribution and sanitation standards. As well as upholding and maintaining all service standards and protocols as taught in the Burke Williams Training Center.-Lead support staff meetings.
- Address and successfully follow up with support staff based on guest feedback via web site feedback, facility surveys, Guest Services, comment cards, and discount details, etc.
- Develop and implement communication systems for support staff to give immediate guest feedback to management.
- Perform annual evaluations. When applicable, create performance plan, including follow up training plan and check in points.
- Maintain thorough understanding of all policies, procedures and guidelines for Burke Williams support staff.
- Implement and encourage ongoing staff recognition.
- Successful integration and onboarding on new hired team members.
- Ensure a positive and professional cooperative team environment that promotes trust, integrity, and superior performance that protects Burke Williams' interests as Employer of Choice for all employees.
- Demonstrate integrity, honesty and knowledge to promote company culture, values and mission both in the work environment and at all employer events.
Position Requirements :
Additional Responsibilities :
To quality for this position, you MUST be able to :
If selected, you MUST be able to : Move, lift, carry, push, pull, and place objects weighing less than or equal to 25 pounds without assistance; reach overhead and below the knees, including bending, twisting, pulling, and stooping; stand, sit, or walk for an extended period of time; and perform other reasonable job duties as requested by managers or supervisors.
We offer :
At Burke Williams, we don't just accept differences-we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and / or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.
We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.
Salary : $70,000
