What are the responsibilities and job description for the Front Desk position at Burke Williams?

Front Desk / Spa Concierge

Mission Viejo - Burke Williams Spa

Part Time / Full Time

Our Mission :

We exist to transform your day.

Why Burke Williams?

We are a family-owned business committed to taking care of you while you take care of our guests providing them with the highest level of customer service. Open for almost 40 years, Burke Williams demonstrates stability, so even in the toughest times, you can focus on doing what you do best.

Join Our Team as a Front Desk Agent / Spa Concierge

At Burke Williams, we believe in more than just service - we believe in connection, transformation, and creating unforgettable experiences. As the first and last point of contact, you set the tone for each guest's journey, ensuring they feel valued, heard, and cared for from the moment they arrive.

We're looking for warm, personable and service-driven individuals who thrive in a luxury wellness environment designed for all who need rest. If you have a passion for people, a talent for sales, and a desire to truly make a difference, we invite you to become a part of something truly meaningful.

What We Expect from You

Create Meaningful Experiences - Anticipate guests' needs and ensure every interaction is warm and welcoming.
Engage & Serve - Build genuine connections, earning trust while guiding guests through membership programs, gift cards, spa services, and retail offerings to enhance their self-care journey.
Lead with Expertise - Confidently recommend services and products that align with guests' needs, turning moments into meaningful sales.
Ensure Smooth Operations - Oversee check-ins, transactions and scheduling while maintaining a seamless, organized and inviting spa environment.
Collaborate & Communicate - Serve as a key connection between guests, team members and leadership to support efficiency and excellence.
Give Back & Inspire - Support our community outreach through the Blue Heart Warrior initiative and Hands for Hope Foundation , bringing wellness and healing to those in need.

Who You Are

People-Centered & Passionate - You find joy in connecting with others, understanding their needs, and making a meaningful impact on their wellness journey.

Detail-Oriented & Intuitive - You notice the small things that make a big difference and go the extra mile without being asked.

Sales-Savvy & Solution-Driven - You have an innate ability to guide guests toward the right services and products while meeting sales goals with integrity.

Committed to Excellence - You hold yourself to a high standard, take pride in your work and thrive in a team-oriented, professional environment.

Open-Minded & Inclusive - You believe in serving all individuals with kindness warmth and without judgement.

Flexible & Dependable - You're available to work evenings, weekends, and holidays as needed to ensure guests receive the best experience possible.

Position Requirements

Complete Front Desk Training at Burke Williams Training Facility

Be able to work in multiple departments (Concierge, Front Desk, Spa Attendant)

Ability to stand, walk for 95% of shift, and lift items for organizing and cleaning the spa and retail areas.

Pay & Benefits :

Starting at $19 / HR

Complimentary spa services, chiropractic care, and wellness benefits

Generous product and retail discounts, including the H2V gratis program

Handcrafted paid training program to set you up for success

Medical, Dental and Vision Benefits for full-time employees

401K Retirement Savings Plan to invest in your future

Opportunities for growth, regular reviews and performance-based raises

Ready to Elevate the Guest Experience?

If you are driven by service, connection and creating memorable moments, we'd love to meet you. Apply today and take the first step toward a career where your passion meets purpose.

At Burke Williams, we don't just accept differences-we celebrate it! Burke Williams is proud to be an equal opportunity workplace. We are committed to equal employment opportunities regardless of race, color, national or ethnic origin, ancestry, religion, sex, sexual orientation, age, gender identity and / or gender expression, citizenship, pregnancy, medical condition, marital status, physical and mental disability, military and Veteran status, and any other characteristic protected by law. Burke Williams provides reasonable accommodations to qualified individuals with disabilities in accordance with the Americans With Disabilities Act and applicable local laws. If you require accommodation, please call us or send us an email at accessibility@burkewilliams.com.

We will consider qualified applicants with criminal histories in a manner consistent with all applicable federal, state, and local laws, including the San Francisco Fair Chance Ordinance and the Los Angeles Fair Chance Initiative for Hiring Ordinance.

Salary : $19

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