Customer Care Specialist

Customer Care Specialist

Burlington English. Inc. is an innovative educational tech publisher used by millions of English Language Learners worldwide. We offer a unique program of online English learning, with anytime-anywhere access to our state-of-the-art digital resources. Come join our world class team!

As a Customer Care Specialist, you will be working at the U.S. headquarters office in downtown Boca Raton, FL, providing support to our customers by phone and email, both inbound and outbound. You will bring your expertise in exceptional customer service to resolve customer issues, troubleshoot concerns, and assist customers with solutions that will best meet their needs.

RESPONSIBILITIES

• Build sustainable relationships and trust with customers through clear and concise communication.
• Provide daily support to customers including answering questions, analyzing problems, and quickly identifying solutions.
• Research potential customer programs to obtain information for the sales team.
• Create promotional materials for customers.
• Provide data analysis of Customer Care projects and present to our Regional Teams on a monthly basis.
• Maintain detailed records of daily interactions with customers, reported issues, and completed solutions using our ticketing system.
• Pack and ship items to customers and staff.
• Other duties as assigned.

QUALIFICATIONS

• High School Diploma or GED equivalent required.
• College level courses in Technology, Communications, Marketing, or Business Management a plus
• Customer service experience a plus
• Efficient with Microsoft Suite (Word, Excel, Outlook) Capability with PowerPoint a plus
• Ability to learn and utilize new software programs
• Open availability to work shifts including evenings.
• Bilingual (English/Spanish) a plus
• U.S. Citizenship, Lawful Permanent Residency, or Refugee/Asylee Status required.

COMPENSATION & BENEFITS

This opportunity includes a competitive pay rate plus an excellent benefits package (health, vision, dental, life, disability insurance plans; paid vacation and holidays; plus a 401(k) retirement plan that includes a contribution from the Company.

ABILITIES AND PHYSICAL FUNCTIONS NECESSARY FOR THIS ROLE

• Ability to orally communicate effectively with others.
• Ability to communicate effectively in writing.
• Ability to work cooperatively with customers, vendors, colleagues, and co-workers at all levels.
• Ability to interact patiently and respectfully with a wide variety of individuals.
• May be exposed to short, intermittent, and/or prolonged periods of sitting and/or standing in performing regular job duties.
• May be required to lift 25 pounds.
• May be required to accomplish job duties using various types of equipment and supplies to include but not limited to pens, pencils, box cutters, shipping tape dispensers, calculators, cell phones, computer monitors, computer keyboards, telephones, audio/video apparatus, etc.

Burlington English, Inc. is an Equal Opportunity Employer

Job Type: Full-time

Pay: $16.00 - $19.00 per hour

Expected hours: 40 per week

Benefits:

• 401(k)
• 401(k) matching
• Dental insurance
• Flexible schedule
• Health insurance
• Paid time off
• Vision insurance

Shift:

• 8 hour shift
• Evening shift

Education:

• High school or equivalent (Required)

Experience:

• Customer support: 1 year (Required)

Language:

• Spanish (Preferred)

Location:

• Boca Raton, FL 33431 (Preferred)

Ability to Commute:

• Boca Raton, FL 33431 (Required)

Work Location: In person

Salary : $16 - $19