What are the responsibilities and job description for the Customer Service Representative position at Burlington Medical?
About the Role:
We are seeking a highly motivated and skilled Customer Service Representative to join our team in the Manufacturing industry. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients. Your main goal will be to ensure customer satisfaction by addressing inquiries and resolving issues in a timely and efficient manner. You will be working in a fast-paced environment, where your excellent verbal and written communication skills will be put to the test. Your positive attitude and problem-solving skills will be essential in this role.
Minimum Qualifications:
- High school diploma or equivalent
- 1 years of experience in customer service
- Excellent verbal and written communication skills
- Ability to work in a fast-paced environment
- Strong problem-solving skills
Preferred Qualifications:
- Associate's or Bachelor's degree in a related field
- Experience in a manufacturing or production environment
- Bilingual in English and Spanish
Responsibilities:
- Answering customer inquiries via phone, email, and chat in a timely and professional manner
- Resolving customer issues and complaints with empathy and efficiency
- Maintaining accurate records of customer interactions and transactions
- Collaborating with other departments to ensure customer satisfaction
- Identifying and escalating priority issues to the appropriate channels
Skills:
As a Customer Service Representative, you will be using your excellent verbal and written communication skills to provide exceptional customer service to our clients. Your problem-solving skills will be put to the test as you address customer inquiries and resolve issues in a timely and efficient manner. Your positive attitude will be essential in maintaining customer satisfaction. You will also be collaborating with other departments to ensure that customer needs are met. Bilingual skills in English and Spanish are preferred but not required.
