What are the responsibilities and job description for the RMA Coordinator position at Burlington Medical?
About Company:
We are Burlington Medical - the world’s leader in Radiation Protection garments and attenuation material. What does that mean? We save lives! Since 1930, we have been manufacturing and distributing radiation protective garments, accessories, drapes and curtains. We pride ourselves on high-quality, exceptional service and ensuring the health and safety of all health care providers whom we serve. Ever had an x-ray or cat-scan? Ever gone to the dentist and worn a cape while getting your teeth x-rayed? Has your luggage been scanned at an airport? Chances are the apron, drape or curtain used was made by Burlington Medical.
A combination of multiple entities, we have grown both organically and through strategic mergers including Lite Tech, ProtecX Medical, Bar-Ray Products and Pulse Medical. We utilize the latest technologies, patented garments and protective material, 3DLOOK body scanning and Gerber Technology pattern cutting for the most precise fit on the market. This results in optimal protection with less musculoskeletal burden. Serving both the domestic and international markets, we have the largest market share in radiation protection worldwide.
From our virtual fitting services to industry-best lead times and cost-saving product options, we deliver superior outcomes with greater efficiencies. Come join our team as we evolve. Be prepared to roll up your sleeves while having an opportunity to make a significant impact!
Burlington Medical is thrilled to provide a great career opportunity with one of the leading manufacturers and providers of radiation protection products.
About the Role:
The RMA Coordinator plays a crucial role in the manufacturing industry by managing the Return Merchandise Authorization (RMA) process, ensuring that returned products are handled efficiently and effectively. This position is responsible for coordinating the return of defective or unsatisfactory products, facilitating communication between customers and internal teams, and ensuring compliance with company policies. The RMA Coordinator will analyze return data to identify trends and areas for improvement, ultimately enhancing customer satisfaction and operational efficiency. By maintaining accurate records and documentation, this role supports the overall quality assurance efforts of the organization. The end result of this position is to streamline the RMA process, reduce turnaround times, and improve the overall customer experience.
Minimum Qualifications:
- High school diploma or equivalent.
- Proven experience in a customer service or administrative role, preferably in a manufacturing environment.
- Strong organizational skills and attention to detail.
Preferred Qualifications:
- Associate's degree in business administration or a related field.
- Experience with RMA processes and inventory management systems.
- Familiarity with quality control principles and practices.
Responsibilities:
- Manage the RMA process from initiation to completion, ensuring timely and accurate processing of returns.
- Communicate with customers regarding return requests, providing clear instructions and support throughout the process.
- Collaborate with internal departments, such as quality assurance and inventory management, to assess returned products and determine appropriate actions.
- Analyze return data to identify patterns, root causes, and opportunities for process improvement.
- Maintain detailed records of all RMA transactions and generate reports for management review.
Skills:
The required skills for this position include strong communication abilities, which are essential for effectively interacting with customers and internal teams. Organizational skills are utilized daily to manage multiple RMA requests and ensure that all documentation is accurate and up-to-date. Attention to detail is critical when analyzing return data and identifying trends that can lead to process improvements. Preferred skills, such as familiarity with inventory management systems, enhance the ability to track returned products and streamline the RMA process. Overall, a combination of these skills contributes to the efficiency and effectiveness of the RMA Coordinator's role in supporting customer satisfaction and operational excellence.
