What are the responsibilities and job description for the Information Technology (IT) Technician 2024/2025 position at Burlington Public Schools?
Information Technology (IT) Technician - 2024/2025
Position:
Information Technology (IT) Technician
Description:
Support all technology infrastructure, applications, devices, and integration systems for seven district schools.
The IT Technician performs specialized technical work in the repair and maintenance of various electronic devices such as computers, iPads, Chromebooks, and printers for both the administrative and instructional clients. Work involves using specialized testing devices and maintenance documentation to determine malfunctions; repairing computer equipment; assembling devices; and installing electronic components. The IT Technician adheres to all procedures relating to software installation, hardware, inventory, back up plan and all other procedures defined within the IT Team.
Functions and Skills:
- Strong understanding of all iOS, Windows, MacOS, and ChromeOS systems.
- Strong understanding of all Google Workspace (Google Apps)
- Experience with Mobile Device Management (MDM) preferred.
- Configures, installs and maintains hardware to meet the requirements of the user community. Installs application and operating system software updates as required.
- Operates a work-order tracking system to receive and clear daily work requests. Prepares weekly summary status reports of repairs.
- Troubleshoots systems level hardware and software malfunctions and provides support to the user community. Repairs and maintains all computer hardware throughout the system.
- Assists in the evaluation and selection of new hardware, utilities, and software. Support the user community by analyzing and diagnosing operating systems, application software, network and problems and providing and recommending solutions. Evaluates and proposes system enhancements and performs additional task management as required.
- Maintains appropriate documentation reflecting current computer system configurations and user support requirements for each building within the department. Contributes to the maintenance of an inventory of equipment.
- Assists in defining and documenting security procedures; evaluates and proposes system enhancements to management.
- Assists with Internet access and connectivity for both the LAN and the WAN for the school district including outgoing communications.
- Day to day inspections, cleaning, and maintenance of the district's hardware and software applications.
- Displays outstanding collaborative spirit and maintains a high level of customer service.
- Highly self motivated, processes strong analytical skills, and strong organizational skills.
- Desire to learn and improve skills on a continuous professional basis.
- Other responsibilities at the discretion of the Director of Technology and Director of Technology Integration
Education and/or Experience:
Associates Degree in Computer Science, Information Systems, or Related Field Preferred
Experience in Educational setting Preferred
Compensation:
Full Year (12 Month) Position
Per Information Technology Contract
Burlington's student body represents a broad range of cultures and backgrounds. Our goal is for our staff to reflect the global diversity of our student population. We welcome applications from dynamic, forward-thinking individuals who positively impact student learning and growth, are competent working in a diverse environment and reflect the diversity of our student body.
The Burlington Public Schools prohibit sex discrimination in any education program or activity that it operates. Individuals may report concerns or questions to the Title IX Coordinator for students, Lisa Chen, or Title IX Coordinator for staff, Joanne Faust. The notice of nondiscrimination is located at https://www.burlingtonpublicschools.org/cms/One.aspx?portalId=70047685&pageId=74582578
Burlington Public Schools is committed to maintaining a work and learning environment free from discrimination on the basis of race, color, religion, national origin, pregnancy, and pregnancy-related conditions, gender identity, sexual orientation, marital/civil union status, ancestry, place of birth, age, citizenship status, veteran status, political affiliation, genetic information or disability, as defined and required by state and federal laws. Additionally, we prohibit retaliation against individuals who oppose such discrimination and harassment or who participate in an equal opportunity investigation.
~ We are proud to be an Equal Opportunity Employer ~
