What are the responsibilities and job description for the Retail Store Closing Lead position at Burlington?
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The Burlington Stores, Inc. is seeking a motivated individual to join our team as a Retail Store Closing Lead.
This role is the visible leader on the sales floor, ensuring a consistently positive customer and associate experience.
Responsibilities include:
- Role model for exemplary customer service behaviors, providing a great Customer Service experience to all customers and associates with a high level of professionalism.
- Engage associates, promote open communication, provide recognition and coaching in the moment.
- Touch base with each associate to establish priorities, monitor the front-end experience, and ensure a great first and last impression.
- Observe and provide feedback to Customer Service Lead on speed of checkout, line management, and friendliness.
- Review daily staffing, lunch/break schedules, and cashier coverage, assign back-up cashier to ensure timely processing during peak periods.
- Evaluate recovery needs, monitor fitting room, selling floor, front end, missing ticket trouble rack, and sizing recover.
- Follow-up on assigned workload planner and tasks, and ensure completion, conduct AM/PM store Rallies, complete closing communication for opening Manager on Duty.
Candidates must be able to work a flexible schedule, including nights, weekends, and holidays as required.
We offer competitive wages, flexible hours, and an associate discount.
Part-time associates may be eligible for benefits package which includes medical coverage and a 401(k) plan, paid time off, paid holidays, and paid sick time.
We are a rapidly growing brand that provides training and development opportunities for our associates to grow with us.
Burlington Stores, Inc. is an equal opportunity employer committed to workplace diversity.
