What are the responsibilities and job description for the Technical Support Specialist position at Burlington?
Job Overview
As a key member of the Application Support team, you will play a critical role in ensuring the smooth operation of Burlington's Retail and Corporate applications. This includes providing tier 2 level support for Point of Sale (POS), Mobile POS (mPOS), Back-Office Application Suite, Store Operation Applications, DocMGR, TimeManagement, Reporting Systems, Software updates, maintenance, and deployments.
This position is a hybrid role, requiring you to work from home and at our Edgewater Park location. Holiday, weekend, and on-call coverage are also required, as well as occasional overnight work for project-related tasks.
We're seeking a highly skilled and analytical individual with experience supporting retail solutions, including POS and Back Office Software. Knowledge of XStore (Oracle Solution) is highly preferred.
Key Responsibilities:
As a key member of the Application Support team, you will play a critical role in ensuring the smooth operation of Burlington's Retail and Corporate applications. This includes providing tier 2 level support for Point of Sale (POS), Mobile POS (mPOS), Back-Office Application Suite, Store Operation Applications, DocMGR, TimeManagement, Reporting Systems, Software updates, maintenance, and deployments.
This position is a hybrid role, requiring you to work from home and at our Edgewater Park location. Holiday, weekend, and on-call coverage are also required, as well as occasional overnight work for project-related tasks.
We're seeking a highly skilled and analytical individual with experience supporting retail solutions, including POS and Back Office Software. Knowledge of XStore (Oracle Solution) is highly preferred.
Key Responsibilities:
- Provide tier 2 level support for Burlington's Retail and Corporate applications.
- Work closely with Tier III support teams to identify trending issues and implement meantime workarounds and permanent solutions.
- Deploy software updates, maintenance, and new applications.
- Ensure changes are properly communicated and documented in knowledge base.
- Maintain high levels of partner satisfaction through quality service delivery.
