Crew Member

Location: Burma Bites

Position: Crew Member

Salary: $18.00 Hourly

Calling all foodies, the passionate, the inspired!

At Burma Inc it is more than just a “job” and we are more than just a “company”. We are a small but mighty group of individuals passionate about food, life, people and culture. We are strong believers that food should be more than just fuel, it should be celebrated, act as a source of discovery, connection, and feed a sense of adventure.

Burma Inc is the company behind Burma Superstar, Burma Love and Burma Bites in the San Francisco Bay Area. What started out as a single restaurant with a vision to bring Burmese/Asian cuisine to the world, has quickly turned into a family of restaurants, a non-profit organization, as well as a retail line, and this is just the beginning.

Together we are on a mission to bridge cultures through food, and we want YOU to join our mission.

Be a part of story, what do you say?

Position Summary:

This role is more than just a Crew Member, it is the opportunity to join a family, and act as a brand ambassador for bridging cultures through food. We are looking for someone to provide exceptional customer service while helping customers order dishes, prepare and package all orders for customer delivery. You will work in a fast-paced environment, handling a variety of tasks such as order taking, food preparation and ensuring cleanliness throughout the restaurant.

Key Responsibilities:

• Customer Service: Greet customers warmly, take orders accurately (both in person and over the phone or via online platforms) and answer any questions about the menu or restaurant policies.
• Order preparation: Assist in preparing food items according to the restaurant’s recipes and quality standards. This may include assembling sandwiches, salads or other to go meals
• Packing and Presentation: Properly package food orders for takeout or delivery, ensuring accuracy and maintaining food quality, appearance and freshness during transport
• Cashier Duties: Handle payments efficiently, whether via cash, credit card, or digital platforms. Balance the cash drawer at the end of your shift and maintain accurate transaction records
• Cleanliness and Maintenance: Keep the restaurant clean and organized including the front counter, prep areas, and any common spaces. Follow all sanitation procedures to ensure food safety
• Stocking and Inventory: Replenish supplies such as condiments, utensils, packing materials and other items necessary for daily operations. Assist with inventory management and restocking as needed.
• Collaboration: Work closely with kitchen staff and other team members to ensure a smooth and efficient workflow, particularly during peak hours
• Problem Solving: Address customer concerns or complaints in a professional manner and escalate issues to the manager when necessary

Skills and Qualifications:

• Strong customer service skills with a friendly and approachable attitude
• Prior experience in a food service or to-go restaurant setting (preferred)
• Ability to multitask and stay organized in a fast-paced environment
• Basic math skills for handling transactions and balancing the cash drawer
• Familiarity with food safety standards and procedures
• Ability to acquire a California Food Handlers, Sexual Harassment Certification and Responsible Beverage Certification (before or within 2 weeks of hire)
• Ability to stand for extended periods and lift light to moderate weight items
• Good communication skills and team-oriented mindset

A few reasons why you’ll love your job:

• Opportunity to be a part of a growing and passionate company and team
• Unique opportunity to bridge culture through food
• Competitive salary
• Benefits: Medical, Dental, Vision, 401K
• Family meals provided
• Employee referral program
• Employee recognition program

Equal Employment Opportunities (EEO):

Burma Inc provides equal employment opportunities (EEO) to all employees and applicants for employment without regard to race, color, religion, sex, nation origin, age, disability, genetics and other protected classes. We also consider qualified applicants with arrest and conviction records, consistent with legal requirements. In addition to federal law requirements, Burma Inc complies with applicable state and local laws governing nondiscrimination in employment in every location in which the company operates.