What are the responsibilities and job description for the Brand Standards Coordinator (Compliance) position at Burn Boot Camp?
BURN BOOT CAMP CULTURE
Burn Boot Camp is one of the fastest growing fitness franchises in the nation and has experienced rapid growth since its founding in 2015. We move like our members - with purpose and fast paced. We aim to inspire, empower, and transform lives through community-based fitness.
POSITION OVERVIEW
We are seeking a detail-oriented Brand Standards Coordinator to join our team. The Brand Standards Coordinator will be responsible for ensuring that our organization complies with all relevant regulations and standards, both internally and externally. This role requires a thorough understanding of regulatory requirements, excellent organizational skills, and the ability to communicate effectively with various stakeholders.
ACCOUNTABILITY
Brand Standards Education Policy education calls FP education during Compliance Process Internal Content Creation
Departmental Burn Support Portal Ticket Management and Facilitation
Email Inbox Management
Systemwide Compliance Execution
Brand Standards Support
ROLES AND RESPONSIBILITIES
Manage Brand Standards team support requests by responding to Franchise Partners via the Burn Support Portal and email Inbox.
Audit Burn Boot Camp locations through social media, systems audits, etc. to identify and investigate violations. Determine proper measures for course correction for all compliance violations.
Conduct investigations into compliance violations, complaints, or concerns. Influence Franchise Partner adoption of the corrective action plans and monitor implementation to prevent recurrence.
Respond and investigate alleged violations of policies and brand standards received by BSP or any other method.
Communicates directly with Franchise Partners via phone, email, meetings, etc. to address any compliance concerns or brand standards concerns that may arise.
Execute, deliver, and document compliance notices and address locations in default of Franchise Agreements.
Maintain documentation of all compliance activities in internal systems, schedule and manage follow-up actions.
Conduct brand standards education sessions for Franchise Partners to ensure understanding of compliance requirements and expectations.
Work closely with other departments to ensure compliance is integrated into everyday business activities. Act as a liaison between departments to ensure alignment with regulatory and policy requirements.
Continuously evaluate compliance programs and recommend improvements or new approaches to enhance the organization’s compliance culture and reduce risk.
QUALIFICATIONS
Extremely detail oriented, organized, methodical, quality conscious and with a reputation of superb follow through.
Strong listening and communication skills, with the ability to engage respectfully and create a positive, productive conversation on the phone with Franchise Partners.
Ability to learn quickly and work in a fast-paced environment.
Excellent oral and written communication skills
Ability to work independently and within a team environment
Ability to work within project timelines, establish priorities, and meet milestones and deliverables
Practice and promote teamwork at all times. Set a good personal example of attitude and performance.
Strong organization skills and attention to detail.
Ability to prioritize to ensure business needs are consistently met
Ability to multi-task with a demonstration of role flexibility
Ability to develop strong relationships internally and with Franchise Partners
Attitude welcome to continuous learning and application of best practices
Ability to focus and follow through on priorities and deliver quality results
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