What are the responsibilities and job description for the Fitness Front Desk Attendant position at Burn Boot Camp?
Overview
We are seeking a dedicated and friendly Front Desk Agent to join our team. The ideal candidate will be the first point of contact for our guests, providing exceptional customer service and ensuring a welcoming atmosphere. This role requires strong communication skills, attention to detail, and the ability to handle various tasks efficiently in a fast-paced environment.
Duties
- Greet and welcome guests upon arrival with a warm and friendly demeanor.
- Manage check-in and check-out processes, ensuring accuracy in reservations and billing.
- Handle guest inquiries and provide information about hotel services, amenities, and local attractions.
- Maintain the front desk area, keeping it organized and stocked with necessary supplies.
- Process payments using the POS system and cash register accurately.
- Assist with product demos and promote hotel services or packages to guests.
- Respond to phone calls with excellent phone etiquette, addressing guest needs promptly.
- Collaborate with other departments to ensure guest satisfaction throughout their stay.
- Maintain confidentiality of guest information and adhere to company policies.
Requirements
- Previous experience in customer service or retail sales is preferred.
- Familiarity with POS systems and cash handling procedures is a plus.
- Strong communication skills, both verbal and written; bilingual candidates are encouraged to apply.
- Ability to multitask, prioritize responsibilities, and work effectively under pressure.
- Excellent problem-solving skills with a focus on guest satisfaction.
- A positive attitude and a commitment to providing outstanding service are essential.
- Flexibility to work various shifts, including weekends and holidays as needed.
Join our team as a Front Desk Agent where you can make a difference in our guests' experiences every day!
Job Type: Part-time
Pay: From $17.00 per hour
Benefits:
- Employee discount
- Flexible schedule
Shift:
- Day shift
- Evening shift
- Morning shift
Work Location: In person
Salary : $17
