What are the responsibilities and job description for the Front Desk Support Staff position at Burn Boot Camp?
JOB DESCRIPTION
The front desk support team plays a critical role at Burn Boot Camp. This is the first person our members see when they walk in the door and provide our clients first impression. They are responsible for working with the team to maximize the member/trial experience and facilitating day-to-day activities. They also work with the team to maximize category sales and the growth of our member base. There is a strong focus on running the “front of house” operations and helping to grow the community in the gym.
ROLES AND RESPONSIBILITIES
- Provide the full welcome experience with each client, including a greeting, tour of the facility, introduction to the trainer, paired with a member, and waivers signed.
- Facilitate day-to-day process related to trial clients, member meetings with the trainer, membership sales, social media posts and retail transactions.
- Provide general retail maintenance to keep the retail center stocked, clean, and approachable
- Have weekly touch points with the owner to align on current promotions, product launches and provide any feedback from members.
- Responsible for working as a team to close 60% of all trials and working with training team to maximize the client experience.
- Assist in promoting gym sales, challenges, and community events.
- Provide cleaning as instructed in the Open/Close Checklist to ensure facility is properly maintained.
- Promptly report facility needs to the owner i.e. office supplies, cleaning supplies, etc.
- Responsible for overseeing client trial follow-up, and membership sales.
QUALIFICATIONS
-Interest in fitness.
- Excellent communication and customer service skills.
- Must be a high producer in fast-paced working situations and a self-motivator.
- Able to easily learn and navigate software systems and maintain records.
- Have a high level of understanding and presence in social media.
- Ability to multi-task and stay organized.
- Positive, motivating, and effective interpersonal communication skills.
- High level of attention to detail and follow through.
Job Type: Part-time
Pay: $12.00 per hour
Benefits:
- Employee discount
Supplemental Pay:
- Bonus opportunities
Work Location: In person
Salary : $12
