What are the responsibilities and job description for the Director, Customer Solutions position at BURNCO LLC?
Build a rock-solid future with BURNCO!!!
BURNCO is a fourth-generation family-owned aggregate construction materials company with over 70 locations in Canada & the USA and growing. We've been supporting family values and building for the next generation for over a hundred years, and we need you to help make the next hundred years even better.
BURNCO has a tremendous opportunity for a Director, Customer Solutions to based out of our regional office in Irving, Texas. Reporting to our Chief Information Officer, you will lead our IT Business Relationships, Reporting & Analytics, and Front-Line Systems teams. This role is pivotal in aligning IT strategies with business objectives, driving efficiency through robust reporting and analytics, and ensuring seamless operation of Front-Line systems critical to our organization.
You serve as a liaison between IT and the business, and a trusted advisor to the business units. You play a critical role in shaping the organization's technology strategy, fostering innovation, and ensuring that IT remains a strategic partner in achieving overall business success. This position requires a dynamic leader who can effectively bridge the gap between technology and business, driving digital transformation and creating value across the organization. A competent working knowledge of the ready-mix concrete, asphalt and construction aggregates business environment is required.
RESPONSIBILITIES
As the Director, Customer Solutions, you will spearhead our efforts to cultivate a customer-centric approach and establish IT as a trusted ally and strategic partner to the business. This includes :
Business Relationship Management
Build and maintain strong relationships between IT and internal business units, understanding their needs and priorities.
Act as a trusted advisor to business units, providing strategic guidance on IT solutions and capabilities and ensuring that technology solutions provide maximum return on investment.
Proactively engage with customers to gather feedback, identify opportunities for improvement, and ensure satisfaction.
Align IT strategies with overall business strategies for each business unit and develop transformation roadmaps to enable IT strategy.
Coordinate activities across IT teams as needed to provide seamless service to the business and as the key liaison across all functional areas including business units, IT, and outside vendors.
Assist in prioritizing IT projects and ensure the development of business case justifications and cost / benefit analyses for IT spending and initiatives
Participate in IT budgeting and planning processes
Lead the design and implementation of innovative IT solutions that enhance customer experience and operational efficiency
Drive continuous improvement initiatives based on customer feedback and industry best practices
Champion the adoption of emerging technologies that align with business objectives and customer needs
Participate in field research in pursuit of new solutions and evaluate the applicability of and effectiveness of current solutions
Keep current with trends and issues in the Ready Mix / IT industry, including current technologies and prices. Advise, counsel, and educate executives and management on their competitive or financial impact.
Reporting & Analytics
Understand business needs and reporting requirements.
Oversee the design and implementation of comprehensive reporting systems.
Utilize data analytics to provide insights that support decision-making and improve operational efficiency.
Analyze data to ensure requirements are being met and implement data quality checks and validation processes to ensure the integrity and reliability of reports and analyses
Ensure compliance with data security and privacy regulations.
Front Line Systems Management
Manage the implementation, maintenance, and enhancement of front-line systems
Operational Technology SMEs (App Maintenance, User Support, Project Support, Knowledge Sharing etc.)
Operations systems project delivery
Ensure systems are scalable, reliable, and user-friendly.
Collaborate with IT teams and business units to address system issues and optimize performance.
QUALIFICATIONS
Experience :
10 years of experience in a large, complex technology-based organization, preferably in the construction industry.
Deep understanding of Ready-Mix, Aggregate and Asphalt processes, operations, and enterprise systems including but not limited to dispatching, sales, invoicing, quoting, plant production, vehicle systems, inventory management, and Health and Safety.
Proven track record of aligning IT initiatives with business goals.
Experience managing cross-functional teams and complex projects.
Expertise in Microsoft Office Suite including Visio and MS Project
Education / Certification / Designation :
Bachelor’s Degree in a quantitative discipline
MBA or Master’s Degree in related fields an asset
Competencies :
Excellent leadership, negotiation, and relationship-building skills, with the ability to engage with executive-level stakeholders.
Demonstrate analytical thinking and a broad vision when making decisions, addressing risks proactively, and innovating through problem-solving.
Champion customer service by prioritizing the needs of both internal and external customers, ensuring IT services are delivered with excellence and continuously seeking feedback for improvement.
Attract, develop, and retain top talent, fostering a collaborative and innovative culture where timely information is shared across functions to get things done effectively.
COMPETITIVE SALARIES.....Worth it!
PERFORMANCE INCENTIVES.....Rock it!
GREAT BENEFITS.....You bet!
CHANCE TO MAKE A DIFFERENCE.....Absolutely!
LEARNING OPPORTUNITIES.....Always!
Posting Open Until Filled!!
